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Service Delivery Analyst

New Britain, CT

Job Type: Contract
Job Id : 303124
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Position Summary

Job ID: 303124

Contract Length: 10-12 Months

Our client is seeking a Service Delivery Analyst to join their team.

What You'll Do:

  • Collaborate closely with internal teams to resolve escalations, ensuring that enterprise processes are followed
  • Strive to continuously optimize IT Service Delivery processes
  • Work closely with Service Owner to understand project requirements
  • Analyze data and identify trends, patterns and design opportunities for improvement
  • Utilize understanding of the project management process
  • Track the progress of ongoing projects to ensure requirements are met, and escalate when necessary
  • Work closely with Service Owner to ensure that operational priorities are met within designated timeframes
  • Assess and identify solutions for advanced customer inquiries

Who You Are:

  • Bachelor's degree or equivalent work experience
  • At least 1 year of experience in a technical support role
  • Motivated self-starter with keen attention to detail and multitasking abilities 
  • Able to thrive in a fast-paced, dynamic environment
  • Experience with desktop/server hardware and software
  • Experience with troubleshooting telecom, networking, and VPN solutions
  • Experience with thin-clients and Citrix infrastructure
  • Strong technical and analytical aptitude
  • Excellent customer service skills and a positive attitude
  • Demonstrated excellent verbal and written communication skills

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging nearly 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!

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