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Tech Support Analyst

Boston, MA

Job Type: Contract
Job Id : 303237
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Position Summary

Job ID: 303237

Our higher education client is consistently enriching the lives of individuals through the acquisition of knowledge. With a focus on cutting edge research and a commitment to diversity, they offer an exciting and inclusive space for you to showcase your skills. They are seeking a Tech Support Analyst to join their growing team in Boston.

What You'll Do:

  • Provide ongoing course support:
    • Post materials on course site as requested
    • Serve as liaison between end user and instructor/TA
    • Provide support to teaching assistants
    • Facilitate conference calls and software updates
    • Ensure availability of on-time and accurate transcripts
    • Post video content and provide updates on class cancellations and rescheduled classes
    • Verify ECHO360 video links and sites, curate ECHO360 content as necessary: ensure working videos, and reorganize video lists
    • Serve as a resource for faculty and teaching assistants training and resources for training and mentoring as needed and available
  • Provide end user support for faculty, staff and students via walk-ins, calls, email, and occasional in-classroom support
  • Collaborate with IT staff to diagnose and troubleshoot existing application and vendor issues

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging nearly 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!

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