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Desktop Engineer

Boston, MA

Job Type: Contract
Job Id : 303310
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Position Summary

Job ID: 303310

Contract Length: 12 Months

Our client is an international insurance company with over 150 years of experience. As the recipient of many “Top Employers” awards, they have demonstrated that they are dedicated to making a difference not only in their community but also in the lives of their employees. They are currently looking for a Desktop Engineer to join their growing team.

What You'll Do:

  • Provide tier 2 technical support
  • Install hardware and software on machines through the ticketing system
  • Resolve tickets of medium to high complexity escalated from the help desk
  • Install, support, and diagnose/troubleshoot hardware and software for desktop and laptop computers
  • Ability to lift and carry computer components to deploy and connect PC laptops and desktops at customer office and cube locations
  • Remote problem solving through use of remote connection and installation tools
  • Upgrade desktop hardware
  • Perform workstation moves and setups
  • Perform printer configuration, setup, and troubleshooting
  • Perform troubleshooting of LAN and connectivity issues
  • Perform data migrations and assist in data restorations
  • Create and maintain documentation of fixes for the team to reference
  • Perform work within desktop and software upgrade projects

Who You Are:

  • At least 3 years of relevant experience
  • Working knowledge of desktop and laptop hardware components and hardware configurations
  • Experience with software troubleshooting
  • Experience with Office 365, Microsoft Outlook, Microsoft One Drive, Microsoft Enterprise Mobility Suite, Skype for Business
  • Good working and troubleshooting knowledge of Windows 7
  • Basic Active Directory knowledge
  • Excellent time management skills are needed to multi-task work quickly and balance multiple tasks at once while maintaining service level agreements with business units-
  • Good communication skills to maintain high customer service levels

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging nearly 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!

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