Systems Technical Support Engineer
Requisition Number: 303813
Employment Type: Contract To Hire
Job Id : 303813
Job Order: 303813
Our industry-leading client is looking for a Systems Technical Support Engineer to provide remote technical support of software, hardware, and networks.
Responsibilities of Systems Technical Support Engineer:
- Remote phone support to troubleshoot hardware, software and networking issues
- Demonstrate initiative and skill in troubleshooting technical problems and customer follow-up
- Manage all customer Issue Tickets and Change Requests into Customer Management system
- Perform software installation for the Automated Pharmacy Systems
- Ability to work Monday – Friday from 11:30am – 8pm (no weekend coverage required)
- 2 + years in a call center environment
- Experience with Windows Operating System, Microsoft SQL, and networking
- Knowledge of serial communication devices and protocols (e.g RS 232)
- Knowledge of digital communication wiring and tools (e.g. RJ45, RS232, DB9, DB25, converters, pin-outs.)
- Excellent written and verbal communication skills
- Strong administrative skills
- Good problem solving skills--ability to provide remote troubleshooting
About Eliassen Group:
Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging nearly 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit http://www.eliassen.com.
Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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