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Support Analyst

Charlotte, NC

Job Type: Contract
Job Id : 304315
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Position Summary

Our well-known client in Charlotte, NC is hiring immediately for a Support Analyst. In this role, you will be responsible for managing and assigning tickets as they come through the queue.

The Support Analyst will also troubleshoot and resolve user issues, and follow-up on existing tickets to ensure they are closed timely and effectively.


  • Understanding of Remedy & PICASSO
  • Experience in user functional support of applications
  • Experience managing a ticket queue

Job Order: 304315

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging nearly 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!

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