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User Support Specialist

Quantico, VA

Job Type: Contract To Hire
Job Id : 304473
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Position Summary

Our client drives innovative solutions across a range of industries. They are currently seeking a User Support Specialist to join their team.

Due to federal security clearance requirements, applicant must be a US Citizen with or with the ability to obtain a DoD Secret Clearance.

Responsibilities of the User Support Specialist:

  • Provide support for Tier 1 service calls in an ACD system environment
  • Troubleshoot and resolve tickets; escalate more complex issues to Tier 2 support in a timely manner
  • Maintain automated ticketing system like Remedy or HP ServiceNow

Requirements of the User Support Specialist:

  • At least 2 years of experience in IT support
  • Keen attention to detail, excellent organizational skills with the ability to handle multiple priorities
  • Ability to thrive in a fast-paced environment and meet critical deadlines
  • Ability to work well independently and in a team setting
  • Strong customer service, interpersonal, analytical, and problem solving skills
  • Excellent communication skills, written and verbal, including the ability to restate complex issues clearly and concisely 
  • Minimum of Security Plus certification or DoD 8140 equivalent required

Job ID: 304473

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging nearly 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!

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