Technical Customer Service Rep
Requisition Number: 306025
Employment Type: Contract
Job Id : 306025
Our well known and highly regarded client is seeking a Technical Customer Service Rep to join their team.
Responsibilities of the Technical Customer Service Rep:
- Respond to customer service inquiries and issues reported via telephone
- Document recurring problems or issues in a tracking system
- Majority of calls are routine but some calls will deviate from the norm
- May assess user needs and promote alternative products/services
- Migrate and convert content from source files to a new platform and through test production
- Ensure accurate and complete data transfer through accounting and data validation
- Review database to ensure accurate content
- Follow established checklists and tracking logs
- Maintain quality control logs
- Maintain keen attention to detail and quality control
Requirements of the Technical Customer Service Rep:
- Knowledge of computer-based content management
- Proven proofreading and quality control skills
- Familiar with standard proofreading marks
- Proficiency in Microsoft Word and Excel
- Excellent organizational, analytical, and problem solving skills
- Detail-oriented and able to work in a fast-paced, deadline driven environment
- Ability to work as part of a team
Job ID: 306025
About Eliassen Group:
Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging nearly 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit http://www.eliassen.com.
Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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