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Help Desk Technician

Boston, MA

Job Type: Contract
Job Id : 306446
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Position Summary

Our highly respected client is seeking a Help Desk Technician to join their dedicated team.

Responsibilities of the Help Desk Technician:

  • Provide Level I technical support
  • Answer phone and email requests for support
  • Document and log all service requests in the ticket tracking system
  • Provide troubleshooting support for applications and operating systems 
  • Reset passwords, unlock accounts, and troubleshoot routine computer issues
  • Run periodic systems monitoring scripts

Requirements of the Help Desk Technician:

  • At least 1 year of full time, or equivalent part time, paid work experience providing Level I desktop support
  • Experience setting up work stations, configuring PC's, running updates, adding users, adding PC to domain
  • Must be punctual and committed to attending work for every shift
  • Working knowledge of Microsoft OS product line (including Windows 7 and XP)
  • Ability to exercise good judgment and focus on detail as required by the job
  • Experience working with a ticketing system is not required, but preferred

Job ID: 306446

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging nearly 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!

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