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Help Desk Technician

Waltham, MA

Job Type: Contract
Job Id : 307152
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Position Summary

Our nationally recognized client is seeking a Help Desk Technician to join their dedicated team.

Responsibilities of the Help Desk Technician:

  • Monitor ticket tracking system and ensure appropriate routing
  • Monitor tickets throughout the incident life cycle
  • Accept, update, assign, and close tickets 
  • Report all incidents to the incident manager
  • Responsible for reporting ticket volumes as required

Requirements of the Help Desk Technician:

  • At least a year of experience in incident management or service operations
  • ITIL qualification in relevant discipline desired
  • Ability to work in a fast-paced, dynamic work environment with a high volume of work
  • Ability to work effectively within the organization and with outside vendors
  • Ability to analyze data, act on findings and co-ordinate with support teams, and report back on status and progress

Job ID: 307152

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging nearly 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!

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