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End User Services Analyst

Hoboken, NJ

Job Type: Contract
Job Id : 307211
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Position Summary

Our highly regarded client is looking for an End User Services Analyst to join their team.

Responsibilities for the End User Services Analyst

  • Answer daily inbound/outbound mail, update the team on status of deliveries and problem tickets
  • Regularly troubleshoot hardware/software that cannot be handled remotely for all sales forces in the organization
  • ability to configure and re-purpose inventory for all equipment under SFA support 
  • Update tickets and keep staff supervisors informed on any updated on in-house repairs
  • Take the charge on all escalated trouble calls/emails and resolve 
  • Work with internal technical groups to resolve a variety of issues that may arise
  • Assist the team with  any special projects as needed
  • Prepare and package equipment when Hardware team is planning to travel 

Requirements of the End User Services Analyst

  • Strong ability to troubleshoot different devices and resolve network issues  
  • Strong knowledge of Windows/Mac laptop in a corporate environment
  • Working knowledge of Windows 10/ iOS and Android a plus
  • Customer oriented 
  • Ability to repair basic hardware equipment such as screen replacements
  • Good understanding of data recovery and data management 
  • Basic understanding of networks/VPN
  • Ability to resolve issues quickly 
  • Ability to work independently with minimal supervision
  • Must be comfortable using Windows 7,10. iOS, MS Office, VPN, SCCM, Active Directory, BitLocker experience, Gmail, Google Apps

Job ID: 307211

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging nearly 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!

This position has a great benefit package that includes Medical, Dental and Vision benefits, 401k with company matching, and life insurance.

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