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Desktop Support Technician

Waltham, MA

Job Type: Contract
Job Id : 308409
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Position Summary

Our well established client is seeking a Desktop Support Technician to join their dedicated team.

Responsibilities of the Desktop Support Technician:

  • Provide direct, in-person support to internal employees
  • Provide constant updates to users regarding the status of their issue
  • Troubleshoot network connectivity issues (remote, Wifi, and wired)
  • Support applications and tools within the work environment

Requirements of the Desktop Support Technician:

  • Experience with a ticketing system, such as ServiceNow or Remedy
  • Strong understanding of Microsoft Outlook and Outlook Web Access
  • Experience supporting mobile devices
  • Working knowledge of Active Directory/AD administration
  • Working knowledge of video collaboration tools 
  • Experience with Windows 7/10; Mac experience a plus
  • Strong interpersonal communication skills
  • Passion for customer service
  • Commitment to excellence and exceeding expectations
  • Excellent multitasking skills
  • Ability to thrive in fast-paced, high pressure environment
  • Ability to translate complex technical concepts into easily understood terms
  • Ability to follow proper escalation paths

Keywords: Desktop Support, Technician, Help Desk, ServiceNow, Remedy, Microsoft Outlook, Active Directory, AD, Windows, Mac

Job ID: 308409

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging nearly 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!

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