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Tier 1 Technical Support Specialist

Burlington, MA

Job Type: Contract
Job Id : 309698
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Position Summary

Our industry-leading client is seeking a Tier 1 Technical Support Specialist to join their dedicated team.

Responsibilities of the Tier 1 Technical Support Specialist:

  • Provide world class customer support via telephone and email
  • Develop and maintain subject matter expertise in client products and technologies
  • Troubleshoot and analyze technical problems
  • Track and monitor assigned support cases, ensure timely resolution
  • Escalate critical customer issues to the appropriate level

Requirements of the Tier 1 Technical Support Specialist:

  • Experience with web-based applications and diagnostic skills to provide technical support
  • Experience troubleshooting mobile applications
  • Strong customer service orientation; customer-facing technical support experience preferred
  • Exceptional communication skills, verbal and written
  • Ability to quickly learn, understand, and explain technical information
  • Excellent organizational and time management skills
  • Dedicated team player
  • Ability to work in a fast-paced environment and meet deadlines

Keywords: Tier 1 Technical Support, Desktop Support Technician, Customer Service, Troubleshooting, Issue Resolution

Job ID: 309698

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging nearly 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!

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