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Help Desk Technician

Providence, RI

Job Type: Contract
Job Id : 310955
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Position Summary

We have an excellent opportunity with an industry leader for a Help Desk Technician.

This position has a great benefit package that includes Medical, Dental and Vision benefits, 401k with company matching, and life insurance for those who qualify.

Responsibilities of the Help Desk Technician:

  • Provide world class customer support for internal employees
  • Provide regular updates on issues to end users
  • Communicate complex technical concepts in everyday language
  • Troubleshoot network connectivity issues
  • Support users on applications and tools within the environment

Requirements of the Help Desk Technician:

  • Strong Windows support experience in an enterprise environment
  • Strong understanding of Outlook, including advanced issue resolution experience
  • Experience supporting mobile devices
  • Working knowledge of basic Active Directory administration
  • Working knowledge of video collaboration tools
  • Experience and desire to create an excellent customer experience
  • Experience with at least one ticketing system (ServiceNow, Remedy)
  • Excellent multitasking and time management skills

Keywords: Help Desk Technician, Windows, Outlook, Mobile Device Support, Active Directory, ServiceNow, Remedy

Job ID: 310955

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging nearly 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!

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