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Application Support Team Lead

Boston, MA

Job Type: Contract
Job Id : 311490
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Position Summary

We have an excellent opportunity for an Application Support Team Lead to join our innovative client in Boston.

This position has a great benefit package that includes Medical, Dental and Vision benefits, 401k with company matching, and life insurance for those who qualify.

Responsibilities of the Application Support Team Lead:

  • Manage level 1 and level 2 application support related to Salesforce and NetSuite
  • Maintain and support application systems to achieve optimal service delivery
  • Help manager develop processes and procedures and develop a knowledge base
  • Crete a training environment that allows for growth and development of support technicians
  • Manage application configurations and upgrades, problem analysis, and issue resolution for complex problem
  • Provide user training and coordinate third party training sessions

Requirements of the Application Support Team Lead:

  • At least 2 years of experience in application support
  • Strong working knowledge of NetSuite and Salesforce
  • Broad knowledge of diagnostic tools and utilities 
  • Exceptional interpersonal and communication skills, written and verbal
  • Strong documentation skills
  • Experience in a Service Desk environment
  • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
  • Strong documentation skills

Keywords: Application Support Team Lead, NetSuite, Salesforce, Service Desk

Job ID: 311490

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging nearly 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit http://www.eliassen.com.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!

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