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System Support Analyst

Durham, NC

Job Type: Contract
Job Id : 311823
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Position Summary

Our client is a Boston-based financial investment firm that serves over twenty million customers. They employ tens of thousands of individuals and manage trillions of dollars in assets. With almost a century of experience, this financial services company is an industry leader, both nationally and globally. Our client is known for being a great place to work, and they are looking for a System Support Analyst to join their team.

This position has a great benefit package that includes Medical, Dental and Vision benefits, 401k with company matching, and life insurance for those who qualify.

Responsibilities of the System Support Analyst:

  • Streamline multiple technologies into a cohesive PaaS product
  • Provide tier 1 and 2 application support
  • Investigate and resolve system generated alerts and user raised incidents
  • Support service requests made by users
  • Escalate issues beyond scope to engineering team

Requirements of the System Support Analyst:

  • Bachelor's degree in Computer Science, Engineering, or related technical discipline
  • At least 5 years of technical systems operations experience
  • Strong Unix experience
  • Apache Tomcat web server administration and support experience
  • Experience with monitoring and alerting tools (Splunk, Dynatrace)
  • Experience with scheduling tools (Autosys preferred)
  • Demonstrated ability to support product environments
  • Excellent collaboration and communication skills

Keywords: System Support Analyst, Systems Operations, Unix, PaaS, Apache Tomcat, Splunk, Dynatrace, Autosys, Financial Services

Job ID: 311823

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging nearly 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!

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