Salesforce Business Systems Analyst
Anywhere
Category: Business Analysis
Industry: Technology
Workplace Type: Remote
Standard Hours: Open
Reference ID: JN -092026-108838
Date Posted: 09/29/2026
Shortcut: http://careers.eliassen.com/u6GVks
Description:
Our client, sells its products through a partner channel of managed service providers (MSPs), value-added resellers, and distributors, who in turn serve small and mid-sized businesses. The business applications team needs an experienced Business Systems Analyst who can step in, get oriented quickly, and start moving work forward with very little direction.
You will focus on the company's go-to-market systems, all built on Salesforce, helping sales and partner-facing teams get the processes and tools they need. Most of the work is a backlog of enhancements and fixes, alongside a handful of small to medium-sized projects. You will join a small, collaborative team of BSAs.
Responsibilities:
What You'll Do
• Partner with sales, partner/channel, and operations stakeholders to understand their needs and translate them into clear business and functional requirements.
• Own and work through a backlog of Salesforce enhancements and fixes, helping the business prioritize what matters most.
• Lead the analysis on small to medium-sized go-to-market projects from discovery through delivery.
• Write well-structured user stories with clear acceptance criteria, ready for development.
• Map and document end-to-end business processes (current and future state) across the opportunity-to-quote lifecycle.
• Work day to day with the development team to clarify requirements, answer questions, and remove blockers.
• Plan and run testing, including test cases, functional testing, and coordinating user acceptance testing with the business.
• Coordinate with BSAs supporting quote-to-cash (Zuora, NetSuite) where go-to-market work crosses into their areas.
Experience Requirements:
Required
• 7+ years of experience as a Business Systems Analyst or Business Analyst, with a track record of working independently.
• Deep, hands-on experience with Salesforce Sales Cloud supporting go-to-market or sales operations processes.
• Strong command of core BA practices: requirements gathering, user stories, process mapping, and testing. This role has no ramp-up time for learning the craft.
• Experience working in Agile teams alongside Salesforce developers and administrators.
• Clear, confident communication with both business stakeholders and technical teams.
• Comfort operating in a changing environment and managing a backlog with shifting priorities.
Preferred
• Experience supporting partner or channel sales models (MSPs, VARs, distributors, or other indirect sales).
• Exposure to Salesforce Service Cloud, Experience Cloud (partner portals), Government Cloud, or Agentforce.
• Familiarity with quoting and the handoff into quote-to-cash systems such as Zuora or NetSuite.
• Background in B2B SaaS or software companies.
• Salesforce certifications (for example, Business Analyst or Administrator).
What Success Looks Like
Within the first few weeks, you have taken ownership of the go-to-market backlog, built working relationships with key business stakeholders, and are delivering development-ready stories and tested changes without needing close oversight. By the end of the engagement, the backlog is meaningfully reduced, priority projects are delivered, and the team has the capacity it needs as new leadership comes on board.
Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:
· When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
· Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.
If you have any indication of fraudulent activity, please contact fraud@eliassen.com.
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Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Eliassen Group’s Affirmative Action Plan (AAP) is available for inspection by any employee or applicant for employment upon request, during normal business hours of Monday through Friday, 8:30am to 5:30pm EST. Interested persons should contact Phaedra Wells at pwells@eliassen.com for assistance. It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Applicants with disabilities that believe they require an accommodation or assistance with a position, please email our HR team at hradmin@eliassen.com. This email inbox is designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Emails sent for other purposes will not receive a response.
Please be advised that a number of fraudulent job postings have been released under the Eliassen Group brand.
Unfortunately, fraudulent job postings can happen. If anyone reaches out to you about an open position connected with Eliassen Group, never provide personal or financial information to anyone who is not clearly associated with Eliassen Group
If anyone seemingly from Eliassen Group has ever requested this personal information in the past or does so in the future, please contact fraud@eliassen.com.
Please ensure that you are working directly with us by confirming the following:
- When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
- Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group, as indicated above