Client Services Manager
Pittsburgh, PA
Category: Business Analysis
Industry: Financial Services
Standard Hours: Open
Reference ID: JN -102026-108883
Date Posted: 10/01/2026
Shortcut: http://careers.eliassen.com/4yII28
Description:
Hybrid 4 days onsite in either Pittsburgh, PA or NYC, NY
Our client seeks a seasoned client services professional to serve as the primary point of contact for multiple clients. The role manages a high volume of inquiries, prioritizes responses, and delivers clear, tailored communication. The professional will translate complex information into concise messaging, uphold credibility in sensitive situations, and collaborate across teams to provide seamless support in a fast-paced environment.
This is a contract to hire opportunity. Applicants must be willing and able to work on a w2 basis and convert to FTE following contract duration. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $80.00 to $90.00/hr. w2
JN -102026-108883
Responsibilities:
- Serve as the primary client-facing point of contact with clear, professional, and effective communication.
- Manage and respond to diverse client inquiries with accuracy and urgency.
- Translate complex information into concise, audience-appropriate messaging.
- Build and maintain strong relationships through proactive communication and service.
- Apply sound judgment and problem-solving to address questions and resolve concerns.
- Operate effectively in a fast-paced environment while balancing multiple priorities.
- Partner across teams to gather information and deliver seamless client support.
- Uphold professionalism, composure, and credibility in high-pressure or sensitive situations.
- Act as a single point of contact for multiple clients using provided scripts and guidance.
- Manage a client hotline, receive inquiries, respond, prioritize, and complete actions.
Experience Requirements:
- 7+ years in client services, client relationship management, or client success management.
- Strong communication and organizational skills.
- Experience managing multiple stakeholders and escalations.
- Previous government experience is a plus.
- Ability to work onsite 4 days per week in Pittsburgh or NYC.
- Availability Monday through Friday, 8:00 a.m. to 5:00 p.m., with occasional nights or weekends as needed.
- Willingness and ability to convert to FTE if offered.
- Comfort with two-round interview process.
Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:
· When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
· Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.
If you have any indication of fraudulent activity, please contact fraud@eliassen.com.
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Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Eliassen Group’s Affirmative Action Plan (AAP) is available for inspection by any employee or applicant for employment upon request, during normal business hours of Monday through Friday, 8:30am to 5:30pm EST. Interested persons should contact Phaedra Wells at pwells@eliassen.com for assistance. It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Applicants with disabilities that believe they require an accommodation or assistance with a position, please email our HR team at hradmin@eliassen.com. This email inbox is designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Emails sent for other purposes will not receive a response.
Please be advised that a number of fraudulent job postings have been released under the Eliassen Group brand.
Unfortunately, fraudulent job postings can happen. If anyone reaches out to you about an open position connected with Eliassen Group, never provide personal or financial information to anyone who is not clearly associated with Eliassen Group
If anyone seemingly from Eliassen Group has ever requested this personal information in the past or does so in the future, please contact fraud@eliassen.com.
Please ensure that you are working directly with us by confirming the following:
- When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
- Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group, as indicated above