Customer Success Manager, Advertising Technology & AI Creative
Burbank, CA
Category: Marketing
Industry: Communications
Standard Hours: Open
Reference ID: JN -112026-109439
Date Posted: 11/09/2026
Shortcut: http://careers.eliassen.com/7MndwP
Description:
Hybrid 4 days onsite 1 remote in Hybrid
Our client is seeking a Customer Success Manager to support a growing self-service advertising and AI-powered creative platform. This role will serve as a bridge between customers, product teams, and internal stakeholders, helping advertisers adopt the technology, create and refine video assets, and bring campaigns to market. The ideal candidate combines customer success, technology, training, project management, and communication skills. Experience with video, creative technology, digital advertising, or generative AI is a plus.
Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $60.00 to $65.00/hr. w2
JN -112026-109439
Responsibilities:
- Serve as a trusted advisor to advertisers using self-service advertising and AI-powered creative tools.
- Guide customers through onboarding, platform adoption, campaign setup, and creative development.
- Provide hands-on consultation around AI-generated video creative, messaging, brand alignment, and campaign readiness.
- Help customers understand platform capabilities and limitations and troubleshoot issues as they arise.
- Lead customer training, enablement, and ongoing education.
- Partner with Product and Engineering teams to communicate customer feedback, recurring challenges, and opportunities for platform improvement.
- Create documentation, workflows, presentations, training materials, and best practices to improve adoption.
- Collaborate with Sales, Marketing, Ad Operations, Product, Engineering, and creative teams.
- Support broader initiatives around technology adoption, operational efficiency, and customer growth.
Experience Requirements:
- 4+ years of overall professional experience.
- 3+ years of customer-facing, client management, training, or enablement experience.
- 2+ years of experience working with technology or digital platforms.
- Strong communication, presentation, relationship management, and problem-solving skills.
- Ability to train customers and translate technical concepts into easy-to-understand guidance.
- Strong project management and organizational skills.
- Comfortable working in a fast-paced environment with changing priorities.
- Understanding of digital advertising, campaign strategy, or media execution.
- Preferred: experience with video, content creation, or creative technology.
- Preferred: familiarity with generative AI or AI-enabled creative workflows.
- Preferred: experience with self-service advertising platforms.
- Preferred: knowledge of streaming, OTT, CTV, or television advertising.
- Preferred: understanding of programmatic advertising.
- Preferred: advertising agency experience.
- Preferred: experience providing creative consultation or reviewing and refining advertising assets.
- Preferred: familiarity with Salesforce, Excel, and PowerPoint.
Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:
· When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
· Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.
If you have any indication of fraudulent activity, please contact fraud@eliassen.com.
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Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Eliassen Group’s Affirmative Action Plan (AAP) is available for inspection by any employee or applicant for employment upon request, during normal business hours of Monday through Friday, 8:30am to 5:30pm EST. Interested persons should contact Phaedra Wells at pwells@eliassen.com for assistance. It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Applicants with disabilities that believe they require an accommodation or assistance with a position, please email our HR team at hradmin@eliassen.com. This email inbox is designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Emails sent for other purposes will not receive a response.
Please be advised that a number of fraudulent job postings have been released under the Eliassen Group brand.
Unfortunately, fraudulent job postings can happen. If anyone reaches out to you about an open position connected with Eliassen Group, never provide personal or financial information to anyone who is not clearly associated with Eliassen Group
If anyone seemingly from Eliassen Group has ever requested this personal information in the past or does so in the future, please contact fraud@eliassen.com.
Please ensure that you are working directly with us by confirming the following:
- When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
- Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group, as indicated above