Senior AI Engineer
Charlotte, NC
Category: Data
Industry: Communications
Reference ID: JN -022026-105370
Date Posted: 05/05/2026
Shortcut: http://careers.eliassen.com/96sCiI
Description:
On-site 4/1 in Charlotte, NC
Our client seeks a Senior AI Engineer to lead IVR and conversational AI initiatives for large-scale customer interactions in telecommunications and digital services. The role requires strong pre-LLM experience and the ability to bridge classical ML and NLP with modern LLM architectures. The engineer will define standards, guide architecture, and mentor junior engineers while partnering across platform, speech engineering, and product teams.
Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $55.00 to $60.00/hr. w2
Responsibilities:
- Architect and develop AI-driven IVR and conversational systems using Python.
- Build NLP models for text classification and clustering to support intent detection and call routing.
- Perform data analysis using SQL on large-scale IVR and interaction datasets.
- Design and deploy LLM workflows including prompt engineering, RAG, and evaluation for voice and chat use cases.
- Lead development of agentic AI workflows for multi-step customer interactions.
- Establish LLMOps best practices for monitoring, evaluation, and lifecycle management.
- Partner with IVR platform, speech engineering, and product teams.
- Mentor offshore and junior AI engineers.
Experience Requirements:
- 5+ years of experience in AI and ML, including pre-LLM era work.
- Strong proficiency in Python.
- Proven expertise in NLP, including text classification and clustering.
- Strong experience in data analysis using SQL.
- Hands-on experience with LLMs including prompt engineering, evaluation frameworks, and Retrieval-Augmented Generation.
- Good to have: experience with agentic AI and multi-agent orchestration.
- Good to have: experience with LLMOps or MLOps in production environments.
- Familiarity with IVR platforms and speech technologies such as ASR, NLU, and TTS.
- Relevant tools and libraries: NumPy, Pandas, Scikit-learn, XGBoost, spaCy, Hugging Face Transformers, NLTK, Sentence-Transformers, LangChain, LlamaIndex, OpenAI SDK, LangGraph, AutoGen, CrewAI, Oracle, MySQL, SQLAlchemy, FAISS, Pinecone, Weaviate, Qdrant, MLflow, Weights & Biases, BentoML, Airflow.
Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:
· When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
· Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.
If you have any indication of fraudulent activity, please contact fraud@eliassen.com.
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Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Eliassen Group’s Affirmative Action Plan (AAP) is available for inspection by any employee or applicant for employment upon request, during normal business hours of Monday through Friday, 8:30am to 5:30pm EST. Interested persons should contact Phaedra Wells at pwells@eliassen.com for assistance. It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Applicants with disabilities that believe they require an accommodation or assistance with a position, please email our HR team at hradmin@eliassen.com. This email inbox is designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Emails sent for other purposes will not receive a response.
Please be advised that a number of fraudulent job postings have been released under the Eliassen Group brand.
Unfortunately, fraudulent job postings can happen. If anyone reaches out to you about an open position connected with Eliassen Group, never provide personal or financial information to anyone who is not clearly associated with Eliassen Group
If anyone seemingly from Eliassen Group has ever requested this personal information in the past or does so in the future, please contact fraud@eliassen.com.
Please ensure that you are working directly with us by confirming the following:
- When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
- Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group, as indicated above