ServiceNow CMDB Architect
Raleigh, NC
Category: Architecture
Industry: Technology
Standard Hours: Open
Reference ID: JN -102026-109051
Date Posted: 10/13/2026
Shortcut: http://careers.eliassen.com/9SEWB2
Description:
Hybrid 3 days a week onsite in Raleigh, NC
Our client seeks a ServiceNow CMDB Architect to design, implement, govern, and maintain the CMDB as the source of truth for ITSM processes. The role will own CMDB architecture aligned to CSDM, drive discovery and data population across cloud and data center environments, establish governance and data quality, and integrate with Incident, Problem, Change, and related processes. The engagement requires an architect-level practitioner who defines the roadmap and executes hands-on build, discovery tuning, integrations, identification and reconciliation rules, and health monitoring. The position offers hybrid work with openness to remote candidates as needed.
Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $85.00 to $95.00/hr. w2
Responsibilities:
• Own the ServiceNow CMDB, including architecture, governance, data quality, and hands-on development and administration.
• Establish CMDB governance, data standards, and processes to maintain accurate, reliable information.
• Finalize services, service owners, support groups, and service mappings.
• Assess the implementation partner’s work, take ownership of the CMDB, and build a roadmap for continued improvement.
• Personally execute CMDB configuration, Discovery tuning, development, integrations, troubleshooting, and data quality improvements across data center and cloud environments.
• Work directly with service owners and technical teams; communicate priorities, progress, and CMDB health to leadership.
Experience Requirements:
• 10+ years of IT experience, including 4+ years with ServiceNow CMDB and recent, in-depth ServiceNow CMDB architecture experience on at least one full lifecycle implementation..
• Strong hands-on skills in CMDB configuration, Discovery, integrations, and troubleshooting using current ServiceNow tools.
• Hands-on ServiceNow development and scripting skills, including JavaScript, REST API integrations, and importing and transforming CMDB data.”
• Experience establishing CMDB governance, service ownership, and service mapping, with knowledge of CSDM.
• Ability to independently assess needs, develop a roadmap, and complete the technical work.
• Understanding of data center and cloud infrastructure, including AWS and Azure.
• Strong communication skills with technical teams, service owners, and executives.
• Eligible to convert to permanent employment without sponsorship.
Preferred Skills:
• Managed services experience or another environment requiring broad, hands-on technical responsibilities.
• Career progression from ServiceNow administrator to developer to architect.
• Relevant ServiceNow certifications.
Education Requirements:
- Bachelor’s degree in computer science, IT, engineering, or a related field.
Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:
· When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
· Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.
If you have any indication of fraudulent activity, please contact fraud@eliassen.com.
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Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Eliassen Group’s Affirmative Action Plan (AAP) is available for inspection by any employee or applicant for employment upon request, during normal business hours of Monday through Friday, 8:30am to 5:30pm EST. Interested persons should contact Phaedra Wells at pwells@eliassen.com for assistance. It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Applicants with disabilities that believe they require an accommodation or assistance with a position, please email our HR team at hradmin@eliassen.com. This email inbox is designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Emails sent for other purposes will not receive a response.
Please be advised that a number of fraudulent job postings have been released under the Eliassen Group brand.
Unfortunately, fraudulent job postings can happen. If anyone reaches out to you about an open position connected with Eliassen Group, never provide personal or financial information to anyone who is not clearly associated with Eliassen Group
If anyone seemingly from Eliassen Group has ever requested this personal information in the past or does so in the future, please contact fraud@eliassen.com.
Please ensure that you are working directly with us by confirming the following:
- When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
- Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group, as indicated above