Video Teleconferencing Engineer – SME
Washington, DC
Category: Engineer
Industry: Government
Reference ID: JN -012026-105118
Date Posted: 01/20/2026
Shortcut: http://careers.eliassen.com/AEoDcv
Description:
Onsite in Washington, DC
Our client is a premier technology integrator operating across engineering, intelligence, and enterprise IT markets with a global workforce. The organization designs, develops, and sustains solutions that support diplomatic missions, defense requirements, and exploration initiatives while maintaining leadership in supply chain, hardware integration, and network integration. A diversified contract base enables delivery of end-to-end capabilities across mission and enterprise lifecycles with a consistent commitment to ethical performance and integrity.
Due to federal security clearance requirements, applicant must be a United States Citizen or Permanent Resident.Due to federal security clearance requirements, applicant must be a United States Citizen or Permanent Resident with an active Public Trust clearance.This is a contract to hire opportunity. Applicants must be willing and able to work on a w2 basis and convert to FTE following contract duration. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $65.00 to $75.00/hr. w2
Responsibilities:
Responsibilities
- Own conference room VTC readiness by performing scheduled checks, applying updates, validating connectivity, and ensuring seamless meeting experiences.
- Troubleshoot and resolve VTC issues across endpoints, codecs, cameras, microphones, and control systems with rapid, user-focused resolutions.
- Support end users and VIPs with live conference assistance and post-incident follow-ups.
- Coordinate with vendors for installations, escalations, and RMAs while ensuring standards are met.
- Maintain configurations and documentation for rooms, devices, and standards, contributing to runbooks and knowledge bases.
- Continuously improve VTC reliability, monitoring, alerting, and workflows and recommend platform and process enhancements.
- Advise on platform direction and discuss VTC ecosystem trends and options beyond Poly as needs evolve.
Experience Requirements:
Experience Requirements
- Recent, deep experience with modern Poly equipment within the last five years, including Poly Studio/Studio X Series (X30, X50, X52, X70) and Poly G7500.
- Strong VTC troubleshooting skills covering connectivity, firmware and updates, device pairing, peripherals, call flow, and interoperability.
- Proven experience supporting conference rooms in production environments.
- Customer service mindset with clear, concise communication and ability to operate fully on-site with coverage needs between 7:00 AM and 7:00 PM.
- Poly Certified Video Engineer (preferred).
- Broader VTC ecosystem knowledge such as interop with Microsoft Teams and Zoom, SIP/H.323 concepts, room control systems, and monitoring tools (preferred).
- Legacy exposure to older Poly or Cisco combined with modern platforms (preferred).
- General certifications such as CCNA/CCIE and ITIL Foundation (preferred).
- Approximately 5+ years of recent VTC experience with modern Poly platforms.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact InfoSec@eliassen.com.
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Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Eliassen Group’s Affirmative Action Plan (AAP) is available for inspection by any employee or applicant for employment upon request, during normal business hours of Monday through Friday, 8:30am to 5:30pm EST. Interested persons should contact Phaedra Wells at pwells@eliassen.com for assistance. It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Applicants with disabilities that believe they require an accommodation or assistance with a position, please email our HR team at hradmin@eliassen.com. This email inbox is designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Emails sent for other purposes will not receive a response.
Please be advised that a number of fraudulent job postings have been released under the Eliassen Group brand.
Unfortunately, fraudulent job postings can happen. If anyone reaches out to you about an open position connected with Eliassen Group, never provide personal or financial information to anyone who is not clearly associated with Eliassen Group
If anyone seemingly from Eliassen Group has ever requested this personal information in the past or does so in the future, please contactInfoSec@eliassen.com.
Please ensure that you are working directly with us by confirming the following:
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- Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group, as indicated above