P2 Application Support Engineer
Austin, TX
Category: Development
Industry: Financial Services
Reference ID: JN -082026-108154
Date Posted: 08/02/2026
Shortcut: http://careers.eliassen.com/CAStkM
Description:
Hybrid Monday - Thursday. Friday is remote in Austin, TX
Our client seeks a P2 Application Support Engineer to join a second-level support team responsible for stability, reliability, and performance of a financial technology platform supporting thousands of advisors. The role investigates, troubleshoots, and resolves complex incidents escalated from Level 1, collaborates with software engineering and SRE teams for code-level or infrastructure interventions, and operates within an agile, DevOps-oriented culture. The position requires on-site presence in Southwest Austin Monday through Thursday with remote work on Fridays and offers growth opportunities with a clear advancement path.
Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $40.00 to $50.00/hr. w2
JN -082026-108154
Responsibilities:
- Provide second-level technical support for custom and third-party applications across web, API, and data services on Azure App Service, Functions, Container Apps, Service Bus, Azure SQL, Cosmos DB, Storage, and Data Factory.
- Analyze telemetry, logs, and metrics using Azure Application Insights, Log Analytics, and Kusto/KQL to identify root causes and performance bottlenecks.
- Reproduce defects, capture findings, and coordinate escalations with Software Engineering squads and SREs for code or infrastructure changes.
- Own the lifecycle of support tickets including prioritization, stakeholder communication, documentation, and closure within SLAs.
- Maintain functional understanding of applications, Azure infrastructure, and related business processes across modern (.NET, React) and legacy (Angular, .NET Framework 4.x) stacks.
- Document troubleshooting steps, solutions, and runbooks to build team knowledge.
- Participate in Agile ceremonies and contribute to reliability and stability improvements.
- Identify recurring issues and recommend process or application enhancements.
- Collaborate with infrastructure and security teams to implement monitoring, alerts, and automated remediation.
- Troubleshoot integrations for third-party APIs, SSO (OAuth/OIDC), and file transfers.
- Work with limited oversight and participate in periodic off-hours or on-call rotation.
- Champion a culture of collaboration, accountability, and service excellence.
Experience Requirements:
- Experience in application or technical support (L2 or similar).
- Ability to troubleshoot distributed .NET or JavaScript/TypeScript applications in Azure.
- Proficiency analyzing logs and metrics with Azure Monitor and Kusto/KQL.
- Strong SQL skills and familiarity with MS SQL Server and NoSQL such as Cosmos DB.
- Understanding of web architectures and RESTful APIs.
- Experience with Azure services including App Service, Functions, Storage, Application Insights, Log Analytics, Container Apps, Service Bus, Data Factory.
- Working knowledge of Git workflows and CI/CD with Azure DevOps or GitHub Actions.
- Effective communication and ability to translate technical findings for non-technical stakeholders.
- Ability to work independently and as part of a team with strong time management.
- Customer service orientation with focus on resolution and satisfaction.
- Desired: Experience with Scrum or Kanban, basic scripting in PowerShell or Bash, exposure to C#/.NET and React/TypeScript, networking fundamentals, OAuth/OIDC SSO, ITIL, financial services or fintech, Cosmos DB.
Education Requirements:
- Bachelor’s degree in Computer Science, Information Technology, Information Systems, or related field, or equivalent practical experience.
- Typically 2-5 years of relevant experience in application support, technical support, DevOps, or software engineering in an agile environment.
- Demonstrated success resolving production issues in cloud or hybrid architectures, preferably Azure.
- Experience supporting .NET, C#, or React/TypeScript solutions is desired.
- Certifications desired: Microsoft Azure Fundamentals (AZ-900), Azure Administrator Associate (AZ-104) or Azure Developer Associate, ITIL Foundation, Agile or Scrum.
Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:
· When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
· Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.
If you have any indication of fraudulent activity, please contact fraud@eliassen.com.
-
Principal Software Engineer
Los Angeles, CA
Description: On-site in Los Angeles, CA Our client seeks a Principal Software Engineer to lead backend services and APIs for a payment processing platform supporting prominent technology partners. The role will drive technical leadership across release...
Date Posted: 07/09/2026 Recommended
-
Full Stack Developer
New York, NY
Description: Hybrid 4 days in New York, NY Our client seeks a Full Stack Developer to design, develop, and maintain scalable software across the stack. The role requires strong React experience, REST API development, and work with Node.js, Java, Python...
Date Posted: 07/20/2026 Recommended
-
Senior Snowflake Technical Lead / Architect
Orlando, FL
Description: Hybrid 4 Days a week on-site in either Orlando, FL or Burbank, CA or Seattle, WA or New York, NY Our client has an opportunity for a Senior Snowflake Technical Lead / Architect to serve as the technical authority for Snowflake platform str...
Date Posted: 07/16/2026 Recommended
-
Senior Software Engineer
Pittsburgh, PA
Description: Hybrid 4 days onsite in Pittsburgh, PA Our client seeks a Senior Software Engineer to build a secure, fault-tolerant Azure-based platform for high-volume data ingestion, ledger-style recordkeeping, and analytics for a small internal user b...
Date Posted: 07/20/2026 Recommended
-
AI/ML Engineer – RMA-CQ & Digital Prints
Irvine, CA
Description: Hybrid in Irvine, CA Our client seeks an AI/ML Engineer to apply advanced machine learning and generative AI to semiconductor manufacturing and Customer Quality challenges within RMA-CQ and Digital Prints. The role requires building produc...
Date Posted: 07/07/2026 Recommended
-
Systems AI&T - Satellite Payload Lead
Anywhere
Description: Remote Our client seeks a Systems AI&T - Satellite Payload Lead to design, integrate, and deliver payload support and test equipment for satellite communications payloads. The role develops customized STE hardware, software, and interfaces...
Date Posted: 07/08/2026 Recommended
-
Planview Administrator / SME
Anywhere
Description: Remote in either Remote or Irvine, CA Our client seeks a Planview Administrator / SME to administer, optimize, and govern the Planview platform in support of enterprise project, portfolio, and resource management. The role will sustain sys...
Date Posted: 07/18/2026 Recommended
-
Sr Software Engineer
Greenwood Village, CO
Description: Hybrid 4 onsite / 1 work from home in Greenwood Village, CO Data driven decision-making is a core tenant of our client, a Fortune 500 telecommunications provider. This agentic AI development team enables this process and oversees an intern...
Date Posted: 07/29/2026 Recommended
-
Lead Software Engineer
Boston, MA
Description: Hybrid at least 2 days per week in office in Wakefield, MA Our client seeks a Lead Software Engineer for the CDP team to drive design, delivery, technical strategy, and execution for critical data systems. You will define engineering stand...
Date Posted: 07/11/2026 Recommended
-
Systems Administrator – Enterprise IT Operations
Frisco, TX
Description: On-site 5 days/week in Frisco, TX Our client seeks a Systems Administrator to support, secure, and optimize enterprise IT operations. The role focuses on end-user support and endpoint deployment across Mac, Windows, and Linux, with respons...
Date Posted: 07/20/2026 Recommended
-
Lead Software Engineer
Chicago, IL
Description: Hybrid At least 2 days per week in office in Chicago, IL Our client seeks a Lead Software Engineer to drive the design, delivery, and technical strategy for cloud-native data platforms within a Customer Data Platform team. The role will de...
Date Posted: 07/11/2026 Recommended
-
Systems Administrator – Enterprise IT Operations
Arlington, VA
Description: On-site in Arlington, VA Our client seeks a Systems Administrator to support, secure, and optimize enterprise IT operations. The role covers end-user system support and endpoint deployment across Mac, Windows, and Linux. The administrator ...
Date Posted: 07/20/2026 Recommended
-
Senior Full Stack Engineer
Anywhere
Description: Remote Our client seeks a Senior Full Stack Engineer to design and deliver robust solutions for the wealth management domain. The role focuses on scalable backend microservices and modern web applications, while leveraging GenAI to enhance...
Date Posted: 07/30/2026 Recommended
-
Software Developer
Anywhere
Description: Remote Our client seeks a Software Developer to design, develop, and maintain solutions that integrate with CAD platforms such as AutoCAD and Zuken E3. The role requires experience with MS .NET, RDBMS, Microsoft Power BI, and SDK APIs. The...
Date Posted: 07/21/2026 Recommended
-
Systems Administrator – Enterprise IT Operations
San Diego, CA
Description: On-site in San Diego, CA Our client seeks a Systems Administrator to support, secure, and optimize enterprise IT operations. The role includes end-user system support and endpoint deployment for a modern, scalable, and secure environment. ...
Date Posted: 07/20/2026 Recommended
-
Senior Software Engineer
Chicago, IL
Description: Hybrid At least 2 days per week in office in Chicago, IL Our client seeks a Senior Software Engineer for the CDP team to drive design, delivery, technical strategy, and execution for cloud-native data platforms. You will define engineering...
Date Posted: 07/15/2026 Recommended
-
Lead Software Engineer
Irving, TX
Description: Hybrid At least 2 days per week in office in Irving, TX Our client seeks a Lead Software Engineer to drive design, delivery, and technical strategy for cloud-native data platforms that power data-driven, omnichannel experiences. You will l...
Date Posted: 07/11/2026 Recommended
-
Software Engineer in Test
Westlake, TX
Description: Hybrid Every Other Week onsite / 5 days in Westlake, TX Our client seeks a Software Engineer in Test to advance quality assurance for data engineering within the Workplace Investing domain. The role focuses on building and maintaining test...
Date Posted: 08/04/2026 Recommended
-
Test Engineer
Greenwood Village, CO
Description: On-site 5 days/week in Greenwood Village, CO Our client seeks an entry-level Test Engineer to perform hands-on functional testing and certification of smartphones and connected devices to meet carrier quality standards before launch. The r...
Date Posted: 07/13/2026 Recommended
-
Senior Business Analyst - Procure to Pay (P2P)
Anywhere
Description: Remote Our client seeks a Senior Business Analyst to support a Procure-to-Pay implementation. The role will collaborate with project management, vendor implementation teams, and internal stakeholders to define, validate, and manage busines...
Date Posted: 07/15/2026 Recommended
-
Senior Staff DevOps Engineer
Anywhere
Description: Remote Our client is entering Phase 2 of a Manufacturing Traceability program and requires a Senior Staff DevOps Engineer focused on Terraform and Google Cloud Platform. The engineer will enable GCP infrastructure for AI and data analytics...
Date Posted: 07/26/2026 Recommended
-
Senior Software Engineer
Irving, TX
Description: Hybrid At least 2 days per week in office in Irving, TX Our client seeks a Senior Software Engineer to design and deliver cloud-native data platforms that enable data-driven, omnichannel marketing. You will define engineering standards, se...
Date Posted: 07/15/2026 Recommended
-
Senior DevOps Engineer
Anywhere
Description: Remote Our client seeks a Senior DevOps Engineer for an initial 6-month engagement with potential extension. The role will support infrastructure setup and operational readiness of a third-party platform. This is not an architecture-only r...
Date Posted: 07/26/2026 Recommended
-
Product Manager – Agentic AI, HR Technology
Anywhere
Description: Remote Our client is seeking a Product Manager with experience in HR Technology and Agentic AI to drive the design, prioritization, and delivery of AI-powered workforce and employee experience solutions. This individual will serve as the b...
Date Posted: 07/24/2026 Recommended
-
Infrastructure Project Manager
Anywhere
Description: Remote Our client is seeking an Infrastructure Project Manager to support the information security function and broader infrastructure initiatives. The role will partner with stakeholders across business and technology to define scope, man...
Date Posted: 07/22/2026 Recommended
-
Product Data Analyst
Westlake, TX
Description: Hybrid Every Other Week onsite / 5 days in either Westlake, TX or Merrimack, NH or Durham, NC Our client has an opportunity for a Product Data Analyst to support Stock Plan Services Customer Solutions. The role blends business analysis, da...
Date Posted: 07/12/2026 Recommended
-
EHR/EMR Trainer
Anywhere
Description: Remote Our client seeks an EHR Trainer to develop, maintain, and deliver general training content and documentation for healthcare software users. The role emphasizes creation and upkeep of user guides, in-app job aids, and virtual trainin...
Date Posted: 07/28/2026 Recommended
-
Software Engineer
Remote, CA
Description: Travel up to 80% around the greater United States Our client seeks an engineer to translate business problems into engineering solutions. You will contribute to the development and deployment of new and existing products, write high-qualit...
Date Posted: 07/28/2026 Recommended
-
Senior Organizational Change Manager
Anywhere
Description: Remote Our client seeks a Senior Organizational Change Manager to lead the enterprise change program for a Jira on-prem to Atlassian Cloud migration. The role owns strategy through execution and partners with business, technology, and prog...
Date Posted: 07/16/2026 Recommended
-
Senior Software Engineer in Test
Durham, NC
Description: Hybrid 2 weeks per month in either Durham, NC or Location to be confirmed Our client seeks a Senior Software Engineer in Test to design, develop, and maintain automated test suites for digital healthcare products. The role focuses on UI an...
Date Posted: 07/22/2026 Recommended
Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Eliassen Group’s Affirmative Action Plan (AAP) is available for inspection by any employee or applicant for employment upon request, during normal business hours of Monday through Friday, 8:30am to 5:30pm EST. Interested persons should contact Phaedra Wells at pwells@eliassen.com for assistance. It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Applicants with disabilities that believe they require an accommodation or assistance with a position, please email our HR team at hradmin@eliassen.com. This email inbox is designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Emails sent for other purposes will not receive a response.
Please be advised that a number of fraudulent job postings have been released under the Eliassen Group brand.
Unfortunately, fraudulent job postings can happen. If anyone reaches out to you about an open position connected with Eliassen Group, never provide personal or financial information to anyone who is not clearly associated with Eliassen Group
If anyone seemingly from Eliassen Group has ever requested this personal information in the past or does so in the future, please contact fraud@eliassen.com.
Please ensure that you are working directly with us by confirming the following:
- When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
- Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group, as indicated above