Product Manager/BSA - HRSD
Anywhere
Category: Product Management
Industry: Technology
Workplace Type: Remote
Reference ID: JN -012026-104934
Date Posted: 01/06/2026
Shortcut: http://careers.eliassen.com/NJlV3T
Description:
**100% Remote**
As the ServiceNow HRSD Product Manager, you will lead the support the People Experience team with early intake or experience design for the ServiceNow HR service delivery build out, with a focus onboarding and employee journey transformation. You’ll work closely with cross-functional teams to define the “what” of the solution—personas, journeys, features, and user stories—while partnering with technical teams to bring those experiences to life in ServiceNow.
Due to client requirement, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $75 - $82 / hr. w2
Responsibilities:
- Own and manage the intake process for HRSD initiatives, including persona definition, journey mapping, and documentation of functional requirements.
- Translate business needs into user stories and operational mechanisms that guide configuration and development.
- Collaborate with stakeholders and users to design workflows, dashboards, and reports in ServiceNow HRSD.
- Partner with the systems integrator, engineering teams, integrations teams and other key stakeholders to ensure seamless execution of workflows and integrations.
- Define and refine onboarding journeys (e.g., role-based journeys such as an Executive, a contractor, a domain SME) across Workday and ServiceNow, ensuring a personalized and intuitive experience.
- Support integration planning and coordination with the systems integrator and internal stakeholders.
- Contribute to process design and occasionally support light configuration or scripting in ServiceNow.
Experience Requirements:
- Proven experience as a Product Manager with ServiceNow HRSD
- Strong understanding of employee lifecycle processes, especially onboarding.
- Skilled in journey mapping, persona development, and translating functional needs into technical execution.
- Familiarity with ServiceNow workflow design and Workday integration points.
- Excellent communication and documentation skills; able to work cross-functionally with business and technical teams.
Education Requirements:
N/A
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact InfoSec@eliassen.com.
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Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Eliassen Group’s Affirmative Action Plan (AAP) is available for inspection by any employee or applicant for employment upon request, during normal business hours of Monday through Friday, 8:30am to 5:30pm EST. Interested persons should contact Phaedra Wells at pwells@eliassen.com for assistance. It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Applicants with disabilities that believe they require an accommodation or assistance with a position, please email our HR team at hradmin@eliassen.com. This email inbox is designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Emails sent for other purposes will not receive a response.
Please be advised that a number of fraudulent job postings have been released under the Eliassen Group brand.
Unfortunately, fraudulent job postings can happen. If anyone reaches out to you about an open position connected with Eliassen Group, never provide personal or financial information to anyone who is not clearly associated with Eliassen Group
If anyone seemingly from Eliassen Group has ever requested this personal information in the past or does so in the future, please contactInfoSec@eliassen.com.
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