Technical Operational Support Engineer (AWS/DevOps/SRE)
Boston, MA
Category: DevOps
Industry: Financial Services
Standard Hours: Open
Reference ID: JN -102026-108982
Date Posted: 10/08/2026
Shortcut: http://careers.eliassen.com/P9KYaV
Description:
Onsite interview will be required.
Daily working hours: 4pm-12 AM ET, + on call weekend support.
Remote role however per the client, looking for a candidate that would be within driving distance to Boston.
Our client seeks a Technical Operational Support Engineer to join the Blockchain Incubator Team. The role spans operations and engineering to build a support model, tools, and documentation that maintain stability for emerging Web3 applications. The position requires coverage from 4:00 PM to 12:00 AM ET on weekdays with on-call participation on weekends and holidays.
Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $60.00 to $65.00/hr. w2
JN -102026-108982
Responsibilities:
- Develop and implement a technical support framework from scratch, including diagnostic tools and comprehensive user documentation.
- Proactively monitor production systems supporting Bitcoin, Ethereum, Solana, and other public blockchain solutions.
- Act as first-line responder for off-hours incidents, leveraging software development knowledge to diagnose and drive resolution.
- Partner with business teams to understand use cases and collaborate with Core Development to improve serviceability and stability.
- Monitor and support crypto infrastructure and blockchain services, including NaaS proxies and gateways.
- Triage issues related to blockchain node availability, Ethereum access and connectivity, and application and infrastructure performance.
- Support staking operations by monitoring validator health and staking rewards.
- Perform continuous monitoring, alert management, incident response, and light development work.
Experience Requirements:
- 3 to 5 years in technical operations support or DevOps.
- Proficiency across the incident lifecycle: detection, triage and categorization, mitigation and containment, resolution, and root cause analysis.
- Experience building and documenting technical runbooks and using Jira or ServiceNow.
- Observability experience with CloudWatch, Datadog, Prometheus, or Grafana.
- Diagnostics capability parsing logs such as JSON or XML and using Postman or cURL to isolate failures across front end, back end, and blockchain layers.
- Code literacy in Python, JavaScript or TypeScript, Go, Rust, or Java, and use of Git or GitHub to review changes.
- Adversarial testing mindset to stress test and harden code.
- Outstanding written and verbal communication skills.
- Passion for application stability and the evolution of blockchain technology.
- Nice to have: Certifications such as AWS, Azure, GCP, CKA, or blockchain certifications.
- Experience with public chains such as Ethereum, Solana, or Bitcoin, including node connectivity, key management, and network troubleshooting.
- High-level knowledge of smart contract execution, gas fees, and transaction monitoring.
- AWS or cloud operations experience and production or application support background.
- Comfort working non-traditional hours in a 24/7 operational environment.
Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:
· When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
· Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.
If you have any indication of fraudulent activity, please contact fraud@eliassen.com.
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Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Eliassen Group’s Affirmative Action Plan (AAP) is available for inspection by any employee or applicant for employment upon request, during normal business hours of Monday through Friday, 8:30am to 5:30pm EST. Interested persons should contact Phaedra Wells at pwells@eliassen.com for assistance. It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Applicants with disabilities that believe they require an accommodation or assistance with a position, please email our HR team at hradmin@eliassen.com. This email inbox is designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Emails sent for other purposes will not receive a response.
Please be advised that a number of fraudulent job postings have been released under the Eliassen Group brand.
Unfortunately, fraudulent job postings can happen. If anyone reaches out to you about an open position connected with Eliassen Group, never provide personal or financial information to anyone who is not clearly associated with Eliassen Group
If anyone seemingly from Eliassen Group has ever requested this personal information in the past or does so in the future, please contact fraud@eliassen.com.
Please ensure that you are working directly with us by confirming the following:
- When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
- Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group, as indicated above