Monitoring Lead, Enterprise Infrastructure
Washington, DC
Category: Engineer
Industry: Government
Standard Hours: Open
Reference ID: JN -112026-109387
Date Posted: 11/05/2026
Shortcut: http://careers.eliassen.com/SuZ88p
Description:On-site in Washington, DC
Our client seeks a Monitoring Lead to direct enterprise infrastructure monitoring across a large Federal/DOT environment. The role leads planning, implementation, optimization, and operational delivery of monitoring services for mission-critical systems, applications, databases, networks, devices, URLs, and infrastructure. The position requires deep enterprise monitoring expertise, proven technical leadership, and client-facing communication to coordinate priorities across technical teams, stakeholders, and senior leadership.
Due to federal security clearance requirements, applicant must be a United States Citizen or Permanent Resident with an active Public Trust clearance. This is a contract to hire opportunity. Applicants must be willing and able to work on a w2 basis and convert to FTE following contract duration. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $65.00 to $70.00/hr. w2
Responsibilities:
- Lead day-to-day operations of an enterprise infrastructure monitoring team for a large Federal environment.
- Plan, organize, and execute monitoring service deliverables across technical teams and initiatives.
- Serve as a client-facing technical and operational leader communicating strategy, performance, risks, and priorities.
- Provide technical leadership for enterprise monitoring and observability platforms including OpenText OBM or comparable technologies.
- Onboard servers, network devices, applications, databases, URLs, services, and other components into the monitoring environment.
- Establish and manage configurations, thresholds, polling, alerting, event correlation, escalation, dashboards, and reporting.
- Integrate multiple monitoring tools to deliver end-to-end infrastructure and IT service visibility.
- Support OpenText OBM, SiteScope, Operations Agents, OPTIC/Data Lake, and uCMDB where applicable.
- Evaluate capabilities across platforms and determine effective tool application to meet operational requirements.
- Analyze metrics, configurations, alerts, events, and service performance to identify gaps and improvements.
- Lead troubleshooting and root-cause analysis for complex issues across networks, servers, operating systems, databases, applications, and services.
- Provide leadership during major incidents, critical situations, platform cutovers, and production support.
- Manage contractual deliverables, ServiceNow ticket queues, ticket quality, priorities, SLAs, and escalations.
- Provide coaching, mentoring, workload prioritization, and performance management for cross-functional resources.
- Partner with stakeholders and leadership to implement improvements that increase availability, monitoring effectiveness, and service quality.
Experience Requirements:
- Bachelor’s degree with 14+ years of experience, Master’s with 12+ years, or PhD/JD with 9+ years.
- 8+ years of management experience supporting infrastructure programs or mission-critical IT environments.
- 4+ years managing an enterprise Infrastructure Operations Support Services program.
- 3+ years interfacing with and presenting to senior or executive stakeholders.
- Proven experience leading an Enterprise Infrastructure Monitoring team and service delivery.
- Strong experience implementing, configuring, administering, architecting, or leading enterprise monitoring or observability platforms.
- Experience onboarding servers, devices, URLs, applications, databases, and services into enterprise platforms.
- Experience defining or implementing thresholds, alerts, events, polling, metrics, dashboards, integrations, escalation procedures, and standards.
- Experience with OpenText OBM or comparable enterprise monitoring platforms.
- Operational knowledge of Windows Server 2019+ and RHEL 9+.
- Hands-on familiarity with SNMP v2c/v3 including traps, polling, and MIB management.
- Working knowledge of SQL for queries, performance metrics, and monitoring integrations.
- Experience managing ServiceNow tickets, queues, SLAs, escalations, and ticket quality.
- Experience managing major incidents and troubleshooting complex enterprise problems.
- Experience leading production cutovers and supporting enterprise platforms through their lifecycle.
- Strong written, verbal, presentation, and client-facing communication skills.
- Preferred: Experience supporting DOT or another large Federal agency; OpenText OBM, SiteScope, Operations Agents, OPTIC/Data Lake, and/or uCMDB; Dynatrace, SolarWinds, AWS CloudWatch, Splunk, Datadog, Nagios, or SCOM; developing strategies, standards, dashboards, alerting, service models, and processes; integrating tools into centralized event or service management; background in risk management, mentoring, skills development, and cross-functional leadership.
Education Requirements:
- Bachelor’s degree with 14+ years of experience, Master’s with 12+ years, or PhD/JD with 9+ years.
Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:
· When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
· Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.
If you have any indication of fraudulent activity, please contact fraud@eliassen.com.
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Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Eliassen Group’s Affirmative Action Plan (AAP) is available for inspection by any employee or applicant for employment upon request, during normal business hours of Monday through Friday, 8:30am to 5:30pm EST. Interested persons should contact Phaedra Wells at pwells@eliassen.com for assistance. It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Applicants with disabilities that believe they require an accommodation or assistance with a position, please email our HR team at hradmin@eliassen.com. This email inbox is designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Emails sent for other purposes will not receive a response.
Please be advised that a number of fraudulent job postings have been released under the Eliassen Group brand.
Unfortunately, fraudulent job postings can happen. If anyone reaches out to you about an open position connected with Eliassen Group, never provide personal or financial information to anyone who is not clearly associated with Eliassen Group
If anyone seemingly from Eliassen Group has ever requested this personal information in the past or does so in the future, please contact fraud@eliassen.com.
Please ensure that you are working directly with us by confirming the following:
- When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
- Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group, as indicated above