ServiceNow Business Analyst
Orlando, FL
Category: Business Analysis
Industry: Communications
Standard Hours: Open
Reference ID: JN -102026-109269
Date Posted: 10/29/2026
Shortcut: http://careers.eliassen.com/UTPu1J
Description:
On-site in Orlando, FL
Our client seeks a ServiceNow Business Analyst to support a large-scale enterprise ServiceNow implementation. The analyst will bridge business stakeholders and technical teams, elicit and document requirements, and ensure alignment of ServiceNow solutions with organizational objectives. The role requires experience facilitating workshops, producing clear documentation, and driving delivery across multiple workstreams. This is a 24-month contract requiring four days per week onsite in Orlando, FL.
Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $75.00 to $80.00/hr. w2
JN -102026-109269
Responsibilities:
- Partner with business stakeholders to gather, analyze, and document business and functional requirements.
- Facilitate workshops, discovery sessions, and process-mapping exercises.
- Translate business requirements into detailed user stories, process flows, use cases, and functional specifications.
- Support implementation of ServiceNow modules including ITSM, ITOM, ITAM, CMDB, HRSD, and Service Catalog.
- Collaborate with ServiceNow developers, architects, project managers, and business representatives throughout the project lifecycle.
- Assist with backlog management, sprint planning, and prioritization activities.
- Develop and execute user acceptance testing plans and coordinate business validation activities.
- Identify opportunities for process improvement and workflow automation.
- Create training materials, process documentation, and end-user communications.
- Support organizational change management and user adoption initiatives.
Experience Requirements:
- 5+ years of Business Analyst experience supporting enterprise technology initiatives.
- 2+ years supporting ServiceNow implementations or enhancements.
- Proven ability to gather and document business and functional requirements.
- Experience creating BRDs, user stories, process flows, functional specifications, use cases, and UAT test scripts.
- Knowledge of ITSM principles and processes.
- Strong facilitation, communication, and stakeholder management skills.
- Experience in Agile, Scrum, or hybrid delivery environments.
- Proficiency with JIRA, Azure DevOps, ServiceNow Agile tools, or similar platforms.
- Ability and willingness to work onsite in Orlando, FL four days per week.
- Preferred: Experience with ServiceNow ITSM, ITOM, ITAM, CMDB, or HRSD. CBAP, PMI-PBA, or equivalent. ServiceNow CSA or related certification. Large enterprise experience. Background in media, entertainment, hospitality, travel, or theme parks. Experience with process optimization and workflow automation.
Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:
· When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
· Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.
If you have any indication of fraudulent activity, please contact fraud@eliassen.com.
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Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Eliassen Group’s Affirmative Action Plan (AAP) is available for inspection by any employee or applicant for employment upon request, during normal business hours of Monday through Friday, 8:30am to 5:30pm EST. Interested persons should contact Phaedra Wells at pwells@eliassen.com for assistance. It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Applicants with disabilities that believe they require an accommodation or assistance with a position, please email our HR team at hradmin@eliassen.com. This email inbox is designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Emails sent for other purposes will not receive a response.
Please be advised that a number of fraudulent job postings have been released under the Eliassen Group brand.
Unfortunately, fraudulent job postings can happen. If anyone reaches out to you about an open position connected with Eliassen Group, never provide personal or financial information to anyone who is not clearly associated with Eliassen Group
If anyone seemingly from Eliassen Group has ever requested this personal information in the past or does so in the future, please contact fraud@eliassen.com.
Please ensure that you are working directly with us by confirming the following:
- When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
- Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group, as indicated above