PTP Stakeholder Support Lead – Procure-to-Pay Operations
Nashville, TN
Category: Human Resources/HR
Industry: Communications
Reference ID: JN -062026-107368
Date Posted: 06/09/2026
Shortcut: http://careers.eliassen.com/WR4MFG
Description:
On-site 5 days/week in either Nashville, TN or New York, NY
Our client seeks an executive-level PTP Stakeholder Support Lead to stabilize and elevate the internal-facing support function for global Procure-to-Pay operations during significant operational change, including an ERP migration to Oracle Fusion. The leader will manage intake, triage, routing, resolution, and closure of internal stakeholder inquiries across invoices, payments, vendor setup, and policy, while establishing SLAs, driving root cause analysis, and advancing automation and AI-enabled service delivery. The role will partner across Invoicing, Disbursements, Procurement, and Supplier Onboarding, design reporting and dashboards, and lead a distributed team with on-site presence and occasional travel.
Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $75.00 to $80.00/hr. w2
Responsibilities:
- Oversee end-to-end PTP Stakeholder Support including intake, triage, routing, resolution, and closure for invoice, payment, vendor setup, and policy inquiries.
- Establish and enforce SLAs and a structured escalation framework across business units and geographies.
- Serve as primary point of escalation for unresolved or high-priority inquiries and partner with Invoicing, Disbursements, Procurement, and Supplier Onboarding to close process gaps.
- Act as SME for Oracle Fusion ERP migration, ensuring team readiness, communication, FAQs, and hypercare support.
- Manage volume spikes during cutover and stabilization, including temporary resourcing and prioritization.
- Capture and analyze inquiry trends to inform stabilization priorities and continuous improvement.
- Lead structured root cause analysis and drive permanent fixes with cross-functional teams.
- Build and maintain a knowledge base to improve first-contact resolution and reduce repeats.
- Define and monitor KPIs, and deliver executive dashboards and reporting.
- Lead, mentor, and develop a globally distributed support team with clear performance standards, training, SOPs, and scripts.
Experience Requirements:
- 10+ years of AP/PTP experience with 4+ years in Director or VP-level leadership.
- Expertise across the AP/PTP lifecycle including invoicing, payments, and vendor management.
- Familiarity with Oracle Fusion AP modules.
- Experience building or leading a service desk or inquiry management function in finance or shared services.
- Strength in root cause analysis, problem solving, and translating trends into improvements.
- Proven leadership of large, globally distributed teams in change-intensive environments.
- Executive stakeholder management and communication skills.
- Hands-on experience with ticketing systems such as ServiceNow.
- Experience with AI-enabled support tooling for triage, routing, or knowledge assistance.
- Preferred: ERP migration support experience, SOX knowledge for PTP controls, media or large enterprise background, and global shared services exposure.
Education Requirements:
- Bachelor's degree in Business, Finance, Accounting, or a related field.
Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:
· When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
· Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.
If you have any indication of fraudulent activity, please contact fraud@eliassen.com.
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Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Eliassen Group’s Affirmative Action Plan (AAP) is available for inspection by any employee or applicant for employment upon request, during normal business hours of Monday through Friday, 8:30am to 5:30pm EST. Interested persons should contact Phaedra Wells at pwells@eliassen.com for assistance. It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Applicants with disabilities that believe they require an accommodation or assistance with a position, please email our HR team at hradmin@eliassen.com. This email inbox is designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Emails sent for other purposes will not receive a response.
Please be advised that a number of fraudulent job postings have been released under the Eliassen Group brand.
Unfortunately, fraudulent job postings can happen. If anyone reaches out to you about an open position connected with Eliassen Group, never provide personal or financial information to anyone who is not clearly associated with Eliassen Group
If anyone seemingly from Eliassen Group has ever requested this personal information in the past or does so in the future, please contact fraud@eliassen.com.
Please ensure that you are working directly with us by confirming the following:
- When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
- Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group, as indicated above