Technical Operations Lead – SRE
Raleigh, NC
Category: Engineer
Industry: Financial Services
Standard Hours: Open
Reference ID: JN -102026-109068
Date Posted: 10/14/2026
Shortcut: http://careers.eliassen.com/ddYs3R
Description:
Hybrid depends on location and important meetings in either Raleigh, NC or Phoenix, AZ or Dallas, TX
Our client, an industry leader in banking and financial services, has an excellent opportunity for an SRE, Tech Lead to work on a full-time opportunity. Work will be a hybrid in Raleigh, NC or Phoenix, AZ. The SRE, Tech Lead will join our Enterprise Observability and Site Reliability Engineering team. This role is responsible for improving the reliability, availability, performance, and operational excellence of critical enterprise platforms and applications. The ideal candidate combines strong software engineering and infrastructure expertise with a passion for automation, observability, and operational excellence. You will partner closely with application development, cloud engineering, infrastructure, security, and production support teams to establish reliability standards, implement monitoring strategies, and drive proactive risk reduction across the technology landscape.
This is a full-time, permanent opportunity, offering a competitive salary and comprehensive benefits package. Qualified applicants must be willing and able to work on a w2 basis.
Salary: $150,000 - $200,000/ yr. w2
JN -102026-109068
Responsibilities:
- Design, implement, and maintain highly available, resilient, and scalable technology platforms.
- Manage Service Level Indicators (SLIs), Service Level Objectives (SLOs), and Error Budgets across critical services.
- Lead reliability reviews and identify opportunities to improve system stability and performance.
- Drive root cause analysis and corrective actions for high-severity incidents during the problem process.
- Serve as a subject matter expert for enterprise observability platforms, including Dynatrace and related monitoring technologies.
- Develop monitoring, alerting, synthetic testing, and dashboard strategies.
- Improve visibility into application health, infrastructure performance, user experience, and business transaction monitoring.
- Partner with engineering teams to embed observability practices throughout the software development lifecycle.
- Identify and eliminate operational toil through automation.
- Develop scripts, tooling, integrations, and self-service capabilities.
- Enhance CI/CD processes to improve deployment reliability and operational efficiency.
- Support infrastructure-as-code and automation-first operating models.
- Participate in major incident response and problem management activities.
- Establish and improve operational runbooks, standards, and best practices.
- Drive reduction in Mean Time to Detect (MTTD) and Mean Time to Restore (MTTR).
- Implement proactive monitoring and predictive alerting capabilities.
- Provide technical leadership and mentoring to engineers across the organization.
- Influence reliability and observability strategy at the enterprise level.
- Collaborate with application owners, cloud teams, security teams, and executive stakeholders.
- Champion a culture of ownership, accountability, and continuous improvement.
Experience Requirements:
- 7+ years of experience in Site Reliability Engineering, DevOps, Platform Engineering, Infrastructure Engineering, or related disciplines.
- Strong experience supporting mission-critical production environments.
- Hands-on experience with observability and monitoring platforms such as Dynatrace, Splunk, Databahn or similar technologies.
- Strong understanding of application performance monitoring (APM), distributed tracing, log analytics, and infrastructure monitoring.
- Experience with cloud platforms such as AWS, Azure, or Google Cloud Platform.
- Proficiency with scripting and automation.
- Strong troubleshooting, analytical, and problem-solving skills.
- Large financial institution experience in a complex environment.
- Deep expertise with Dynatrace platform administration and implementation preferred.
- Experience in enterprise-scale financial services or highly regulated environments preferred.
- Knowledge of cloud-native observability patterns and OpenTelemetry preferred.
- Experience implementing SRE practices including SLOs, Error Budgets, reliability reviews, and operational readiness assessments preferred.
- Familiarity with enterprise event management and AIOps platforms preferred.
- Certifications in cloud platforms, Dynatrace, Kubernetes, or related technologies preferred.
- Experience leading large-scale monitoring transformation initiatives preferred.
Education Requirements:
Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent experience.
Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:
· When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
· Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.
If you have any indication of fraudulent activity, please contact fraud@eliassen.com.
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Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Eliassen Group’s Affirmative Action Plan (AAP) is available for inspection by any employee or applicant for employment upon request, during normal business hours of Monday through Friday, 8:30am to 5:30pm EST. Interested persons should contact Phaedra Wells at pwells@eliassen.com for assistance. It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Applicants with disabilities that believe they require an accommodation or assistance with a position, please email our HR team at hradmin@eliassen.com. This email inbox is designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Emails sent for other purposes will not receive a response.
Please be advised that a number of fraudulent job postings have been released under the Eliassen Group brand.
Unfortunately, fraudulent job postings can happen. If anyone reaches out to you about an open position connected with Eliassen Group, never provide personal or financial information to anyone who is not clearly associated with Eliassen Group
If anyone seemingly from Eliassen Group has ever requested this personal information in the past or does so in the future, please contact fraud@eliassen.com.
Please ensure that you are working directly with us by confirming the following:
- When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
- Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group, as indicated above