Account and Process Support Analyst in Englewood, CO at Eliassen Group

Date Posted: 1/23/2022

Job Snapshot

Job Description

Our industry-leading client in Englewood is searching for a talented Account and Process Support Analyst to provide support via email. You will respond to and resolve or escalate issues to the appropriate teams.

This is a full-time, permanent opportunity, offering a competitive salary and comprehensive benefits package. Qualified applicants must be willing and able to work on a w2 basis.

Annual Salary: $50K - $65K

Responsibilities of the Account and Process Support Analyst:
  • Provide billing and operational support to call center agents and partners
  • Create and update documentation, including process flows and SOPs
  • Identify errors in our tools and report them to the development team
  • Answer phone calls from partners in escalated situations
  • Escalate unresolved issues to IT for support
Requirements of the Account and Process Support Analyst:
  • At least 2 years of customer service experience
  • Ability to learn new processes and procedures quickly
  • Strong communication skills, verbal and written
  • Effective de-escalation skills
  • CRM experience highly preferred (Salesforce, Amdocs, etc.)
Skills, experience, and other compensable factors will be taken into account when determining pay rate. The pay range provided in this posting is a reflection of a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.


Job ID: 361461

About Eliassen Group:

Eliassen Group provides strategic consulting and talent solutions to drive our clients’ innovation and business results. Our purpose is to positively impact the lives of our employees, clients, consultants, and the communities in which we operate. Leveraging over 30 years of success, our expertise in talent solutions, life sciences consulting, Agile consulting, cloud services, risk management, business optimization, and managed services enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA, and with offices from coast to coast, Eliassen Group offers local community presence and deep networks, as well as national reach.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!