Desktop Support / Systems Admin (Apple/MobileIron) in Boston, MA at Eliassen Group

Date Posted: 1/12/2022

Job Snapshot

Job Description

**Onsite - proof of vaccination required.**

Our client is seeking an experienced IT Support Specialist to support a large, primarily remote customer base. You will help with deployment and day-to-day support of Apple mobile products and be the primary person to manage the MobileIron MDM tool.

Responsibilities of the Desktop Support / Systems Admin:
  • Serve as primary support for employees with iPhones and iPads - mobile device, deployment, and support
  • Install and configure handhelds, MacBooks, workstations, laptops, software applications, and printers
  • Troubleshoot and resolve issues over the phone and with remote access tools
  • Identify, resolve, and/or escalate unresolved level 1 and 2 issues for follow up
  • Support systems administration and use of MobileIron MDM
Requirements of the Desktop Support / Systems Admin:
  • Solid technical support knowledge and experience, particularly with Apple products
  • Experience with installation, configuration, upgrades, and device management with MobileIron
  • Good communication skills and exceptional customer service skills
  • Some experience with PCs is important, as it is a mixed environment
  • Financial services experience preferred, but not required
Job ID: 363887

About Eliassen Group:

Eliassen Group provides strategic consulting and talent solutions to drive our clients’ innovation and business results. Our purpose is to positively impact the lives of our employees, clients, consultants, and the communities in which we operate. Leveraging over 30 years of success, our expertise in talent solutions, life sciences consulting, Agile consulting, cloud services, risk management, business optimization, and managed services enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA, and with offices from coast to coast, Eliassen Group offers local community presence and deep networks, as well as national reach.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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