Help Desk Analyst in Boise, ID at Eliassen Group

Date Posted: 8/27/2020

Job Snapshot

  • Employee Type:
    Contractor
  • Location:
    Boise, ID
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    8/27/2020

Job Description

**Qualified candidates must be able to site on-site in Boise.

Are you passionate about providing exceptional customer service and have previous experience in providing software and hardware desktop support to end users?

Are you interested in a long-term, stable opportunity where you can develop your technical skill-set?

Then we have the ideal role for you with our client in Boise!

Due to federal security clearance requirements, applicant must be a United States Citizen with an active Secret clearance or the ability to obtain a clearance.

Responsibilities of the Help Desk Analyst:
  • Provide Tier I and Tier II technical support 
  • Review incoming requests and prioritize for appropriate action
  • Troubleshoot, resolve, and/or escalate technical issues
  • Manage and maintain tickets in help desk ticketing system
  • Support end user requests for information and training
Requirements of the Help Desk Analyst:
  • Active Secret Clearance or the ability to obtain
  • Must have at least one of the following active CompTIA certifications: A+/Security+/Network+
  • Ability to work on site in Boise
  • Associate's degree and at least 1 years of experience
  • Experience with hardware, software, and system support
  • Excellent knowledge of Microsoft OS, applications, and tools
  • Experience using ticketing systems
  • Strong customer service experience and orientation
Keywords: Help Desk Analyst, Tier I, Tier II, Issue Resolution

Job ID: 344800

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging over 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit http://www.eliassen.com.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!