Instructional Support Technologist in Anaheim, CA at Eliassen Group

Date Posted: 1/13/2021

Job Snapshot

Job Description

**100% remote opportunity!

We have an exciting opportunity with remote flexibility for a skilled technologist with demonstrated expertise in higher education tools and technologies.

This is a full-time, permanent opportunity, offering a competitive salary and comprehensive benefits package.

Requirements of the Instructional Support Technologist:
  • At least 3 years of experience and relevant vocational/technical education
  • At least 1 year of experience working in an enterprise-level ticketing system
  • Experience working in a higher education help desk system
  • Experience working directly with end users to troubleshoot and resolve issues with Blackboard/Canvas/Brightspace LMS
  • Experience in customer service and adhering to SLAs; demonstrate patience and expertise while assisting end users
  • Experience working with web conferencing software, Panopto video creation and hosting software
  • Experience working with plagiarism detection software and assessment integrity solutions
Keywords: Instructional Support Technologist, Blackboard, Canvas, Brightspace, SLAs, Technical Support, Customer Service, Remote, 100% Remote

Job ID: 346956

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging over 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!