Major Incident Manager in Plano, TX at Eliassen Group

Date Posted: 8/11/2022

Job Snapshot

Job Description

**Shifts 6am-6pm and 6pm-6am shifts (12 hour shifts, 4 days/week one week and 3 days/week the next week)**

Our client is seeking a Major Incident Manager to run, coordinate, and drive major incident solutions.

Due to client requirement, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Responsibilities of the Major Incident Manager:
  • Execute major incident management process
  • Facilitate technical and application recovery bridges
  • Document recovery timelines
  • Communicate across all levels of leadership
  • Provide focus, direction, and create a controlled environment for swift recovery
  • Serve as main point of contact to participants for updates, guidance, questions, and other critical facilitation needs
  • Capture good incident documentation, deliver quality communication, and balance a high attention to detail
  • Assess priority for major incidents with support teams and senior IT/Business Leadership
Requirements of the Major Incident Manager:
  • At least 5 years of experience in IT with direct incident response experience within a large organization
  • Excellent people skills and perseverance in a fast-paced environment
  • Strong analytical skills to support the synthesis of knowledge and information out of abstract and varying types of data points
  • G Suite, Slack, ServiceNow, AION, and AWS
  • Excellent written and verbal communication skills
  • AWS Cloud experience
Job ID: 368394

About Eliassen Group:

Eliassen Group provides strategic consulting and talent solutions to drive our clients’ innovation and business results. Our purpose is to positively impact the lives of our employees, clients, consultants, and the communities in which we operate. Leveraging over 30 years of success, our expertise in talent solutions, life sciences consulting, Agile consulting, cloud services, risk management, business optimization, and managed services enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA, and with offices from coast to coast, Eliassen Group offers local community presence and deep networks, as well as national reach.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!