Project Manager - Call Center Integration in Durham, NC at Eliassen Group

Date Posted: 11/18/2019

Job Snapshot

  • Employee Type:
  • Location:
    Durham, NC
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Are you a highly skilled Project Manager with a demonstrated mastery of both Agile and Waterfall project management methodologies? Do you have experience guiding both development and infrastructure projects? If you have experience automating call center environments, you may be the ideal candidate to join our client in Durham!

Due to client requirement, applicants must be willing and able to work on a w2 basis and local to the Durham area.

Responsibilities of the Project Manager:

  • Coordinate and oversee internal teams and vendors through project life cycle
  • Help to define project scope and objectives and ensure technical feasibility
  • Develop comprehensive project plans to share with team and client
  • Manage project scope and schedule changes; report and escalate as needed
  • Manage stakeholder relations and ensure expectations are met
  • Ensure on-time, on-scope, and on-budget project delivery
  • Track project performance to analyze goal completion
  • Develop, maintain, and update project documentation

Requirements of the Project Manager:

  • Master's degree or MBA preferred; Bachelor's degree required
  • PMP and/or CSM certifications preferred
  • Experience guiding to Genesys PureConnect integrations
  • Experience implementing omni-channel solutions in large scale service organizations
  • Experience implementing call center automation projects
  • Experience with application development and infrastructure projects required
  • Excellent communication and client-facing skills
  • Clear and effective verbal and written communication skills
  • Strong organizational skills, attention to detail, and multitasking
  • Strong working knowledge of MS Office

Keywords: Project Manager, PMP, CSM,, Genesys PureConnect, Development, Infrastructure

Job ID: 332156

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging over 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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