Service Desk Technician in Gulfport, FL at Eliassen Group

Date Posted: 9/14/2021

Job Snapshot

Job Description

We have an exciting opportunity for a Service Desk Technician with our industry-leading client located in St. Petersburg.

Responsibilities of the Service Desk Technician:
  • Serve as first line support for end users 
  • Help with problem triage, resolution, and/or escalation
  • Communication with users to diagnose issues
  • Record actions taken and follow up on deferred actions
  • Resolve less complicated problems immediately
Requirements of the Service Desk Technician:
  • High school diploma or GED
  • Basic knowledge of computer hardware, and operating systems
  • Demonstrated ability to use MS Office Suite of software products (Outlook, Word, PowerPoint, Excel)
  • Self-starter with ability to work as part of a team and individually 
  • Excellent time management skills and the ability to prioritize
  • Flexibility to work as needed according to business needs
  • Exceptional communication and customer service skills
Keywords: Service Desk Technician, IT Support, Desktop Support, Technical Support, Tier I, Customer Service

Job ID: 355438

About Eliassen Group:

Eliassen Group provides strategic consulting and talent solutions to drive our clients’ innovation and business results. Our purpose is to positively impact the lives of our employees, clients, consultants, and the communities in which we operate. Leveraging over 30 years of success, our expertise in talent solutions, life sciences consulting, Agile consulting, cloud services, risk management, business optimization, and managed services enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA, and with offices from coast to coast, Eliassen Group offers local community presence and deep networks, as well as national reach.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!