**Onsite | Phoenix, AZ**
Our client, a leading global firm, needs a Support Engineer to join an expert support team dedicated to top priority customers (hyperscalers and OEMs).
Due to federal security contract requirements, applicant must be a United States Citizen or Permanent Resident. Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $48 - $58 / hr. w2
Responsibilities of the Support Engineer:
- Troubleshoot and investigate complex incidents with remote take over and responsibility for service level compliance as well as technical escalations. This troubleshooting can involve:
- Hardware aspects (motherboard, Intel CPU, Atos Node Controllers or Interconnect, peripherals such as disk arrays or PCIe adapters, etc.)
- Firmware aspects (BIOS, BMC, FPGA, Redfish, IPMI, SYSLOG, SNMP, etc.)
- Software aspects (OS drivers, Kernel, etc.)
- Interface with the customer, level 1 support and engineering through the ticketing system
- Present high priority tickets progress status to customers
- Coordinate, coach and train support and field engineers
- Document known errors, standard solutions and workarounds in a knowledge database. Communicate the root cause analysis as well as provide information to the L1 support teams
- Help designing, testing and/or developing debug and audit tools
- Create, maintain and further develop training documentation, e-learning and webinars
- Participate in the support process improvement
Requirements of the Support Engineer:
- Bachelor's or Master's in Computer Science or Electrical Engineering recommended (or equivalent experience)
- 5-10 yrs troubleshooting experience in the IT environment
- Very good analytical skills and methodology
- Strong knowledge of:
- Server architectures (Intel architecture, motherboards functionalities, etc.)
- Administration of some OS’s: Linux, VMware ESXi, Windows Server
- Firmware functionalities (BIOS, BMC, Redfish, IPMI, adapters firmware, etc.)
- OS level drivers
- Networking concepts
- Familiarity with data center infrastructure
- Very good communication skills in English, optionally in additional languages (French)
Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact InfoSec@eliassen.com.
Job ID: 380850
About Eliassen Group:
Eliassen Group is a leading strategic consulting company that provides business and IT services for our clients as they seek to transform and execute strategies that will drive exceptional outcomes. Leveraging over 30 years of success, we focus on professional services, talent solutions, and life sciences. Eliassen Group offers local community presence and deep networks. We are committed to positively impacting the lives of our employees, clients, consultants, and the communities in which we operate.
Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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