Technical Analyst in Columbia, MD at Eliassen Group

Date Posted: 8/2/2020

Job Snapshot

  • Employee Type:
    Contract to Hire
  • Location:
    Columbia, MD
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Are you an adept Technical Analyst interested in a long-term opportunity with a high powered organization?

If so, we may have the ideal role for you with our client in Columbia.

This is a contract to hire opportunity. Due to federal security clearance requirements, applicant must be a United States Citizen or Permanent Resident with the ability to obtain a Public Trust clearance. Applicant must have United States based residency for three of the last five years.

Responsibilities of the Technical Analyst:
  • Gather and track operations team tasks, issues, and trouble tickets
  • Generate required reports for the operations team
  • Provide support for Tier 2 incidents
  • Facilitate troubleshooting calls with internal and external teams
  • Ensure effective and timely issue resolution in line with SLAs
  • Monitor Portal health in real-time and respond to events accordingly
Requirements of the Technical Analyst:
  • Bachelor's degree in Computer Science, related field, or equivalent experience
  • At least 4 years of experience with website operations processes and delivery assurance
  • At least 2 years of experience supporting external customers in a help desk ticketing system
  • At least 2 years of experience troubleshooting operations issues and providing help desk tier 1/2 support
  • Technical experience with monitoring tools: New Relic, ExtraHop, Dynatrace, and Splunk
  • Experience with AWS, DevOps, various browsers, MS Word, PowerPoint, and Excel, including pivot tables 
  • ITIL certification, experience in software testing, or the healthcare industry a plus
Keywords: Technical Analyst, Tier 2, Help Desk, Public Trust, ITIL

Job ID: 338080

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging over 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!