Technical Support Specialist in Kansas City, MO at Eliassen Group

Date Posted: 3/26/2020

Job Snapshot

  • Employee Type:
    Contract to Hire
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Are you skilled in technical support and customer service?

Are you interested in working for a high profile government integrator to support federal directives?

If so, we may have the ideal role for you as a Technical Support Specialist with our client in Kansas City.

Due to federal security clearance requirements, applicant must be a United States Citizen with an active Secret clearance (or Secret clearance reactivation eligibility without investigation).

Responsibilities of the Technical Support Specialist:
  • Provide operational service desk support
  • Execute scripts, answer calls, troubleshoot/resolve/escalate issues
  • Open and close tickets, correlate events and incidents for IT management
Requirements of the Technical Support Specialist:
  • High school diploma or GED
  • At least 3 years of customer service experience in an IT environment
  • At least 2 years of experience with IT ticketing systems
  • At least 1 year of experience in remote desktop takeover
  • Understanding of service level goals and targets
  • Security+/IAT Level II certification 
  • Additional certifications a plus
Keywords: Technical Support Specialist, Customer Service, IAT Level II, Secret Clearance

Job ID: 335921

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging over 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!