Functional Analyst
Greenwood Village, CO
Category: Business Analysis
Industry: Communications
Reference ID: JN -032026-105970
Date Posted: 03/15/2026
Shortcut: http://careers.eliassen.com/g1ZayD
Description:
Hybrid 4 days onsite, 1 remote. in Greenwood Village, CO
The Functional Analyst will support and enhance a new SaaS-based rating and account management platform for an emerging business at the organization. The role serves as a liaison between product, user support, engineering, and finance to manage the platform, support releases, and improve processes. The analyst will research functionality inquiries, manage enhancement requests, monitor billing activity, and translate business needs into technical deliverables. Experience with billing concepts, general ledger integration, and reporting is required to ensure operational and financial alignment.
Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $60.00 to $65.00/hr. W2
Responsibilities:
- Serve as the primary point of contact between product, user support, and engineering/development teams.
- Manage the SaaS billing platform and coordinate feature enablement.
- Research functionality inquiries and document findings.
- Log, manage, and prioritize enhancement requests.
- Provide support for billing system releases and upgrades.
- Compile data and produce reports to monitor billing activity.
- Assess system performance and recommend process improvements.
- Identify, document, report, and track system issues.
- Support translation of business needs into formal technical requirement deliverables.
Experience Requirements:
- 4 to 6 years of relevant experience in functional analysis, business analysis, or product operations.
- Experience with billing and financial concepts including subscriptions, rate plans, charges, credits, general ledger, financial reporting, and payment processing.
- Understanding of SaaS platforms and their operational models.
- Ability to pull, analyze, and summarize reports to monitor billing activity.
- Familiarity with general ledger and payment processing concepts.
- Experience bridging functional gaps between product, engineering, and finance stakeholders.
- Detail orientation with strong issue tracking and documentation skills.
- Zuora platform experience (preferred).
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact InfoSec@eliassen.com.
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Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Eliassen Group’s Affirmative Action Plan (AAP) is available for inspection by any employee or applicant for employment upon request, during normal business hours of Monday through Friday, 8:30am to 5:30pm EST. Interested persons should contact Phaedra Wells at pwells@eliassen.com for assistance. It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Applicants with disabilities that believe they require an accommodation or assistance with a position, please email our HR team at hradmin@eliassen.com. This email inbox is designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Emails sent for other purposes will not receive a response.
Please be advised that a number of fraudulent job postings have been released under the Eliassen Group brand.
Unfortunately, fraudulent job postings can happen. If anyone reaches out to you about an open position connected with Eliassen Group, never provide personal or financial information to anyone who is not clearly associated with Eliassen Group
If anyone seemingly from Eliassen Group has ever requested this personal information in the past or does so in the future, please contactInfoSec@eliassen.com.
Please ensure that you are working directly with us by confirming the following:
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- Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group, as indicated above