Application Support Representative in Charlotte, NC at Eliassen Group

Date Posted: 11/21/2019

Job Snapshot

  • Employee Type:
  • Location:
    Charlotte, NC
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

We have an exciting opportunity for an Application Support Representative with our industry-leading client in Charlotte.

We will accept corp to corp or w2 contractors. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Responsibilities of the Application Support Representative:

  • Identify issues and provide solutions
  • Diagnose error messages and correct problems using system commands
  • Reset user passwords for multiple applications
  • Provide entry level hardware support which may include PC’s, printers, and handheld devices
  • Provide outstanding customer service
  • Participate in departmental projects
  • Maintain and provide system procedure documentation to end-users
  • Create and maintain Knowledge Database articles for use by the Support Desk and Business Application Support
  • Maintain current knowledge of advancements in the software applications field

Requirements of the Application Support Representative:

  • High School Diploma; Associate’s degree or advanced coursework in information systems preferred
  • Excellent customer support skills
  • Ability to effectively communicate technical information to all levels of technical knowledge
  • Detail oriented, with strong organizational, communication, and documentation skills
  • At least 2 years Customer Service Representative experience

Keywords: Application Support Representative, customer service, information systems support

Job ID: 332176

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging over 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!