Application Support Representative in Charlotte, NC at Eliassen Group

Date Posted: 2/18/2021

Job Snapshot

  • Employee Type:
  • Location:
    Charlotte, NC
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Are you skilled at technical support and customer service?

If so, we may have the ideal role for you with our industry-leading client in Charlotte as an Application Support Representative.

Due to client requirement, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Responsibilities of the Application Support Representative:
  • Serve as a single contact for user issues to provide applications support and resolution
  • Record all user problems and troubleshooting efforts in a ticket tracking database
  • Collaborate with other IT departments to provide primary and secondary issue resolutions
Requirements of the Application Support Representative:
  • High school diploma or equivalent 
  • At least 2 years of experience as a customer service representative
  • Ability to effectively convey technical information to non-technical resources
  • Phone support experience and the ability to quickly learn new applications
  • Motivated self-starter with keen attention to detail
  • Excellent documentation and organizational skills
  • Clear and effective verbal and written communication skills
  • Ability to travel occasionally 
Keywords: Application Support Representative, Customer Service

Job ID: 348955

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging over 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!