Billing & Accounts Receivable Specialist
Rochester, NY
Category: Accounting & Finance
Industry: Technology
Standard Hours: Open
Reference ID: JN -102026-109071
Date Posted: 10/14/2026
Shortcut: http://careers.eliassen.com/CTHESu
Description:
Hybrid 3 days a week in Rochester, NY
Our client seeks a Receivable Representative to support active clients with past due balances, billing concerns, and account issues impacting payment. The role requires customer service, clear communication, problem-solving, and sound judgment to resolve outstanding balances while supporting long-term client relationships. The environment is fast-paced with a mix of client calls, account research, written communication, and follow-up. Call volume varies seasonally, ranging from approximately 20–30 inbound calls per day during slower periods to 50–80 during peak season. The schedule follows a hybrid pattern of Tuesday–Thursday onsite and Monday and Friday remote, with training Monday–Friday, 8:00am–5:00pm EST for about 2–4 weeks and an expected post-training shift of 11:00am–8:00pm EST.
Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $22.00 to $25.00/hr. w2
Responsibilities:
- Develop and maintain knowledge of products and systems to make accurate revenue decisions.
- Field and resolve client billing and service concerns.
- Work with active clients to understand circumstances surrounding past due balances.
- Balance customer service and collection effectiveness to mitigate risk and support revenue recovery and client retention.
- Negotiate solutions with clients, including payment arrangements within established guidelines.
- Handle client disputes using available resources and established standards.
- Partner with internal service and sales teams to research and resolve issues impacting payment.
- Research and analyze customer accounts and client circumstances to support problem solving and sound decisions.
- Exercise judgment in situations without a single prescribed solution.
- Maintain inbound and outbound call requirements to meet forecasted volumes and standards.
- Communicate with clients by phone and in writing and complete follow-up and administrative work.
- Handle daily payroll holds to ensure timely contact when past due balances are present.
- Navigate multiple systems and products to research issues and determine next steps.
- Adapt to changing priorities, processes, products, and business needs.
- Adhere to department policies and procedures.
- Participate in ongoing training to enhance product, systems, and job-related skills.
- Contribute to a collaborative, professional, and positive team environment.
Experience Requirements:
- Minimum of 3 years in customer service, finance, accounting, or payroll.
- Organization, communication, problem-solving, and decision-making skills.
- Comfort communicating directly with clients and handling difficult or sensitive conversations.
- Ability to evaluate situations that require judgment beyond a defined response.
- Ability to work effectively in a fast-paced, high-volume environment and manage multiple priorities.
- Strong interpersonal skills and collaborative approach with clients and internal teams.
- Microsoft Word, Excel, and Access knowledge preferred.
- Client-facing phone experience with inbound and outbound responsibilities preferred.
- Prior collections experience not required; customer-service approach expected.
Education Requirements:
- High School diploma required.
Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:
· When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
· Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.
If you have any indication of fraudulent activity, please contact fraud@eliassen.com.
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Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Eliassen Group’s Affirmative Action Plan (AAP) is available for inspection by any employee or applicant for employment upon request, during normal business hours of Monday through Friday, 8:30am to 5:30pm EST. Interested persons should contact Phaedra Wells at pwells@eliassen.com for assistance. It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Applicants with disabilities that believe they require an accommodation or assistance with a position, please email our HR team at hradmin@eliassen.com. This email inbox is designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Emails sent for other purposes will not receive a response.
Please be advised that a number of fraudulent job postings have been released under the Eliassen Group brand.
Unfortunately, fraudulent job postings can happen. If anyone reaches out to you about an open position connected with Eliassen Group, never provide personal or financial information to anyone who is not clearly associated with Eliassen Group
If anyone seemingly from Eliassen Group has ever requested this personal information in the past or does so in the future, please contact fraud@eliassen.com.
Please ensure that you are working directly with us by confirming the following:
- When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
- Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group, as indicated above