Business Analyst
Merrimack, NH
Category: Business Analysis
Industry: Financial Services
Reference ID: JN -042026-106298
Date Posted: 04/07/2026
Shortcut: http://careers.eliassen.com/l5GHM1
Description:
Hybrid Onsite Every Other Weeks in Merrimack, NH
Our client seeks a Business Analyst to support the design, migration, and optimization of digital and AI-driven experiences with a focus on voice application migration. You will work within an agile product squad across discovery, requirements, implementation support, readiness, and outcome measurement. The role requires advanced documentation, configuration and UI requirements gathering, system interaction analysis, and close partnership with technology, AI, and reporting teams. You will help define and measure product performance and translate data into actionable insights.
Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $38.00 to $48.00/hr. w2
Responsibilities:
- Support migration of a voice application platform through requirements, documentation, and configuration analysis.
- Partner across the product lifecycle to gather requirements, support delivery, and measure outcomes.
- Elicit and document business, configuration, and UI requirements for digital and voice experiences.
- Analyze end‑to‑end system workflows to ensure scalable, reliable solutions.
- Use SQL to query data, analyze performance, and support decision‑making.
- Contribute to reporting, dashboards, and performance measurement with analytics partners.
- Work in an agile environment to refine backlog items and user stories.
- Communicate insights and recommendations through clear documentation and storytelling.
Experience Requirements:
- 3 to 5 years of business analysis experience delivering customer- or associate-facing digital solutions.
- Experience gathering and documenting configuration and UI requirements.
- Strong system interaction and end-to-end flow understanding.
- Advanced documentation skills for complex digital applications.
- SQL for querying and performance analysis.
- Excel proficiency.
- Voice application, conversational AI, or chatbot experience (preferred).
- Prior customer-facing experience (preferred).
Education Requirements:
- Bachelor’s degree preferred.
Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:
· When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
· Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.
If you have any indication of fraudulent activity, please contact fraud@eliassen.com.
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Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Eliassen Group’s Affirmative Action Plan (AAP) is available for inspection by any employee or applicant for employment upon request, during normal business hours of Monday through Friday, 8:30am to 5:30pm EST. Interested persons should contact Phaedra Wells at pwells@eliassen.com for assistance. It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Applicants with disabilities that believe they require an accommodation or assistance with a position, please email our HR team at hradmin@eliassen.com. This email inbox is designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Emails sent for other purposes will not receive a response.
Please be advised that a number of fraudulent job postings have been released under the Eliassen Group brand.
Unfortunately, fraudulent job postings can happen. If anyone reaches out to you about an open position connected with Eliassen Group, never provide personal or financial information to anyone who is not clearly associated with Eliassen Group
If anyone seemingly from Eliassen Group has ever requested this personal information in the past or does so in the future, please contactInfoSec@eliassen.com.
Please ensure that you are working directly with us by confirming the following:
- When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
- Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group, as indicated above