Case Specialist in Rockville, MD at Eliassen Group

Date Posted: 10/16/2020

Job Snapshot

  • Employee Type:
  • Location:
    Rockville, MD
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

We have an exciting opportunity for a Case Specialist with our industry-leading client in Chicago, IL.

We will accept corp to corp or w2 contractors. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.


  • Responsible for case intake, including preparing case for service by analyzing initial pleadings to ensure jurisdiction and conformity with requirements. Processes initial claims, which may include drafting deficiency notices for deficient claims or re-service of claim if original service is unsuccessful.
  • Analyzes and processes subsequent pleadings, including answers, counterclaims, cross-claims, and third-party claims.
  • Monitors case related reports to ensure compliance with deadlines and expectations. 
  • Responsible for meeting all required service level agreements for assignments. 
  • Maintains motions calendar, solicits responses as needed, and prepares documentation for timely submission to arbitrators.   
  • Makes recommendations for administrative motions and administratively processes substantive issues for decision by the panel, with assistance.
  • Assesses applicable fees at various stages of the case and makes written recommendations on fee waiver requests.
  • Reviews challenges to potential arbitrators, solicits responses, and makes recommendations on the decision to manager.
  • Ensures that all client fees are assessed and billed according to the Code of Arbitration Procedure.
  • Conducts financial review of settled/withdrawn cases and closes cases within expected timeframes.
  • Processes final financial review of settled/withdrawn cases and hearing awards and closes cases within expected timeframes.
  • Reviews incoming submissions and takes appropriate action with assistance.
  • Determines proper composition of panel, generates list of arbitrators, reviews arbitrator information for conflicts, and eliminates arbitrators with conflicts, with assistance.
  • Responsible for utilizing the ODR Portal and internal electronic docket management systems for processing assignments.
  • Provides excellent customer service, including responding to inquiries, orally or in writing, on client arbitration policies and procedures, service of pleadings, status of cases,  assessment of fees, and the ODR Portal.
  • Maintains electronic and physical file and enters all case-related information in the case processing system in accordance with established protocols.


  • Expertise using a desktop computer with the full suite of electronic office applications and other office equipment.
  • Familiarity with electronic docket management programs and web-based Portal systems a plus. 
  • Excellent customer service skills, interpersonal skills, and written and verbal communication skills required.
  • Must be highly organized and able to perform multiple tasks efficiently and accurately, in a fast-paced environment and under tight time constraints.
  • Must function effectively in a team environment and work with others to meet deadlines.
  • Strong work ethic, positive attitude, and professional demeanor.
  • Effective communication, time management, and organizational skills, and ability to prioritize work assignments and duties.
  • Candidate must demonstrate discretion and sound judgment, due to the confidential nature of the work.

Job ID: 345914

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging over 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!