Client Program Manager, Health and Benefits Accounts
Merrimack, NH
Category: Program/Project Management
Industry: Financial Services
Reference ID: JN -012026-105062
Date Posted: 01/15/2026
Shortcut: http://careers.eliassen.com/Ykh2HZ
Description:
Hybrid Onsite 5 days/week, alternating weeks in Merrimack, NH
Our client provides integrated workplace benefits and human resources services to organizations nationwide, delivering defined contribution, defined benefit, health and welfare, HR, and payroll solutions. With extensive experience serving millions of employees for thousands of clients, the organization supports benefits delivery in a market driven by evolving technology and rising employee expectations.
Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $35.00 to $45.00/hr. w2
Responsibilities:
- Coordinate outreach to workplace employer clients to review and confirm the employee digital experience for HSA account requests.
- Engage directly with relationship managers and clients to capture insights, trends, and customer feedback.
- Review and capture data to ensure HSA accounts are opened in alignment with client agreements.
- Lead discussions with large employer relationships, respond to questions, and address objections.
- Advocate for client needs and propose alternatives that improve alignment across stakeholders.
- Manage multiple tasks and timelines to meet business objectives with meticulous program management.
- Build positive relationships and influence cross-functional team members.
- Define, refine, and communicate initiative progress to internal teams.
- Prioritize and execute client outreach to balance a positive client experience with timeliness.
- Engage Legal, Risk, and Compliance to assess new account opening proposals and ensure solutions follow regulations and internal policies.
- Support HSA account growth through bulk account opening solutions for workplace clients.
- Provide clear and timely follow-up to client questions and concerns.
Experience Requirements:
- 5+ years of client service or client/vendor relationship management experience.
- Proven experience leading discussions with large employer clients and overcoming objections.
- Strong client advocacy with effective communication and presentation skills.
- Demonstrated ability to create and execute program plans independently.
- Meticulous project and program management with strong organizational skills.
- Experience influencing and motivating colleagues without formal authority to deliver outcomes.
- Curious and analytical approach with a customer-centric mindset.
- Understanding of Health Savings Accounts and brokerage account opening processes (preferred).
Education Requirements:
- Bachelor’s degree required.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact InfoSec@eliassen.com.
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Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Eliassen Group’s Affirmative Action Plan (AAP) is available for inspection by any employee or applicant for employment upon request, during normal business hours of Monday through Friday, 8:30am to 5:30pm EST. Interested persons should contact Phaedra Wells at pwells@eliassen.com for assistance. It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Applicants with disabilities that believe they require an accommodation or assistance with a position, please email our HR team at hradmin@eliassen.com. This email inbox is designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Emails sent for other purposes will not receive a response.
Please be advised that a number of fraudulent job postings have been released under the Eliassen Group brand.
Unfortunately, fraudulent job postings can happen. If anyone reaches out to you about an open position connected with Eliassen Group, never provide personal or financial information to anyone who is not clearly associated with Eliassen Group
If anyone seemingly from Eliassen Group has ever requested this personal information in the past or does so in the future, please contactInfoSec@eliassen.com.
Please ensure that you are working directly with us by confirming the following:
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- Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group, as indicated above