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Client Services Technician in New York, NY at Eliassen Group

Date Posted: 6/13/2019

Job Snapshot

  • Employee Type:
    Contract to Hire
  • Location:
    New York, NY
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

We have an exciting opportunity for a Client Services Technician with our industry-leading client in New York.

We will only accept w2 contractors. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Responsibilities of the Client Services Technician:

  • Provide 1st and 2nd level support to remote users via phone and remote assist. 
  • Support and maintain configurations and records of all items. Handle all types of endpoints, desk or laptops, mobile devices, printers or peripherals.
  • Determine effective resolution of issues by troubleshooting and analyzing computer system errors of moderate to difficult scope.
  • On occasion you will assist other teams to test or keep our systems updated.
  • As a Technician you are seen as a subject matter expert by the end user and therefore will advise them on a variety of technology related matters.

Requirements of the Client Services Technician:

  • Minimum two (2) years IT experience or qualified internship.
  • Experience working in a corporate environment.
  • Strong interpersonal and communication skills.
  • Experience creating, documenting and closing incidents via ticketing system.
  • Working knowledge of current Windows & Mac OSX operating systems.
  • Strong support in Microsoft Office products (Word, Excel, Power Point, Access, etc).
  • Understanding of Google Apps (Gmail, Calendar, etc.)
  • Familiar with endpoint management tools and / or modern MDM / EMM style ones. You’ll have worked with collaboration tools, remote support tools, along with ticketing systems and have a working knowledge of networking and server systems.

Keywords: Client Services, Technician, management tools, MDM, EMM

Job ID: 320185

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging over 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!