Client Success Manager
Englewood, CO
Category: Training
Industry: Communications
Reference ID: JN -122025-104824
Date Posted: 01/20/2026
Shortcut: http://careers.eliassen.com/S6d6ll
Description:
Hybrid 4 onsite / 1 work from home in Englewood, CO
Our client seeks a Client Success Manager to drive the vision and execution of Operational Analytics & Innovations products and services. The role aligns development team outputs to strategic goals, monitors adherence, and reports progress to objectives. It requires stakeholder collaboration, process definition, and clear presentation of insights that improve sales performance across call center operations.
Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $30.00 to $38.00/hr. w2
Responsibilities:
Responsibilities
- Lead discussion and calibration sessions to align on product requests and expected outcomes.
- Plan and execute stakeholder product requests with continuous alignment to objectives.
- Assist, train, and lead product rollout plans.
- Build and maintain business relationships with internal clients and stakeholders.
- Understand customer needs and participate in brainstorming solutions that support company goals.
- Promote products and services to drive adoption and performance.
- Collaborate with business partners to collect and interpret data, identifying trends and actionable insights.
- Develop and implement success metrics and end-to-end processes to improve client outcomes.
- Present findings and recommendations clearly to stakeholders and call center leadership.
- Document processes and maintain accurate records using Microsoft 365 tools.
- Manage product intake workflows using JIRA.
- Support cross-functional projects to ensure alignment with organizational goals.
Experience Requirements:
Experience Requirements
- 3 to 5 years in client services or a related role.
- Ability to ramp up within 90 days and adapt to organizational processes.
- Strong spoken and written communication skills with the ability to present complex information clearly.
- Proven experience creating success metrics and managing processes end to end.
- Proficiency with JIRA for product intake.
- Proficiency with Microsoft 365 for documentation and collaboration.
- Background in project management and stakeholder management.
- Telecom industry experience (preferred).
- CRM or training experience (preferred).
- Enterprise-level experience (preferred).
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact InfoSec@eliassen.com.
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Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Eliassen Group’s Affirmative Action Plan (AAP) is available for inspection by any employee or applicant for employment upon request, during normal business hours of Monday through Friday, 8:30am to 5:30pm EST. Interested persons should contact Phaedra Wells at pwells@eliassen.com for assistance. It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Applicants with disabilities that believe they require an accommodation or assistance with a position, please email our HR team at hradmin@eliassen.com. This email inbox is designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Emails sent for other purposes will not receive a response.
Please be advised that a number of fraudulent job postings have been released under the Eliassen Group brand.
Unfortunately, fraudulent job postings can happen. If anyone reaches out to you about an open position connected with Eliassen Group, never provide personal or financial information to anyone who is not clearly associated with Eliassen Group
If anyone seemingly from Eliassen Group has ever requested this personal information in the past or does so in the future, please contactInfoSec@eliassen.com.
Please ensure that you are working directly with us by confirming the following:
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- Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group, as indicated above