Collaboration Platform Lead
Washington, DC
Category: Delivery Leader
Industry: Government
Reference ID: JN -082026-108235
Date Posted: 08/10/2026
Shortcut: http://careers.eliassen.com/I5QFJ0
Description:
On-site in Washington, DC
Our client seeks a Collaboration Platform Lead to provide oversight and management support for a 10–15-person Collaboration Team serving enterprise and customer-facing collaboration platforms. The role provides leadership to staff and drives collaboration engineering thought leadership for DOT. The Lead partners with product, security, compliance, and leadership stakeholders to guide alignment and execution, responds to OCIO initiatives to prevent degradations and outages, supports restoration during incidents, influences roadmaps, drives consensus across the enterprise, and acts as an escalation point for support issues. The Lead also resolves assigned tasks and changes, researches and applies new solutions, and advises on courses of action for new application initiatives.
Due to federal security clearance requirements, applicant must be a United States Citizen or Permanent Resident with an active Public Trust clearance. This is a contract to hire opportunity. Applicants must be willing and able to work on a w2 basis and convert to FTE following contract duration. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $70.00 to $80.00/hr. w2
Responsibilities:
- Serve as escalation point for Collaboration Team support and troubleshooting, providing guidance for complex production, application, or system issues.
- Manage system documentation for domain technologies, including installation, configuration, and troubleshooting steps.
- Improve processes through solutions to recurring problems and enhancements to solutions or documentation.
- Manage ServiceNow ticket queues for incident, catalog request, and change request tickets. Monitor unassigned and aging tickets, establish documentation standards, and conduct QA for compliance. Train team members on standards.
- Participate in change management meetings to review and approve changes using the ServiceNow dashboard.
- Prepare and deliver Collaboration Tower presentations and deliverables to DOT and SAIC managers.
- Collaborate on PMR, BPR, and weekly Collaboration Team calls.
- Lead root cause analysis and problem management for the Collaboration Team.
- Manage support for new enterprise systems and Collaboration solutions addressing existing issues.
- Provide leadership to a 10–15-person team across engineering, operations, and maintenance.
Experience Requirements:
- Experience managing cloud collaboration platforms, including Microsoft 365 and Google Workspace.
- Experience managing SharePoint, OneDrive, Power Apps, Google Drive, Sites, and AppSheet.
- Expert-level experience in cloud collaboration, service delivery, and solutioning.
- Experience managing teams of 15 or more performing complex engineering, operations, and maintenance.
- Project or program leadership experience supporting similarly sized efforts, preferably with government clients.
- Ability to collaborate across infrastructure and vendor teams on multi-faceted solutions spanning technologies and task orders.
- Experience leading multi-team troubleshooting calls using a multi-discipline approach.
- Extensive knowledge of multi-vendor server operating systems.
- Experience in a ServiceNow ITSM environment.
- Experience with root cause analysis, risk identification, and risk mitigation.
- Strong interpersonal and collaboration skills.
- Preferred: Collaboration O&M and engineering experience, Enterprise Architect experience in government environments, ServiceNow dashboards and workflow experience, on-prem to cloud migrations to Azure/AWS/OCI/GCP, PMP, Agile certifications (CSM, SAFe, PMI-ACP, PSM I), ITIL, and major cloud architect certifications.
- Minimum 4 years supporting an enterprise operations center monitoring and managing enterprise systems and networks using advanced tools.
Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:
· When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
· Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.
If you have any indication of fraudulent activity, please contact fraud@eliassen.com.
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Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Eliassen Group’s Affirmative Action Plan (AAP) is available for inspection by any employee or applicant for employment upon request, during normal business hours of Monday through Friday, 8:30am to 5:30pm EST. Interested persons should contact Phaedra Wells at pwells@eliassen.com for assistance. It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Applicants with disabilities that believe they require an accommodation or assistance with a position, please email our HR team at hradmin@eliassen.com. This email inbox is designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Emails sent for other purposes will not receive a response.
Please be advised that a number of fraudulent job postings have been released under the Eliassen Group brand.
Unfortunately, fraudulent job postings can happen. If anyone reaches out to you about an open position connected with Eliassen Group, never provide personal or financial information to anyone who is not clearly associated with Eliassen Group
If anyone seemingly from Eliassen Group has ever requested this personal information in the past or does so in the future, please contact fraud@eliassen.com.
Please ensure that you are working directly with us by confirming the following:
- When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
- Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group, as indicated above