Commerce Operations
New York, NY
Category: Program/Project Management
Industry: Communications
Reference ID: JN -042026-106650
Date Posted: 04/28/2026
Shortcut: http://careers.eliassen.com/C0Hpd9
Description:
Hybrid 4 Days a week on-site, Friday remote in New York, NY
Our client seeks an Associate Manager, Commerce Operations to execute pricing, availability, and purchase-flow configurations for direct-to-consumer streaming products. The role will support paywall changes, SKU management, price updates, and subscriber messaging while partnering cross-functionally. The position requires precise configuration work, clear communication, and strong project management across multiple concurrent workstreams in a fast-paced environment.
Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $36.00 to $46.83/hr. w2
Responsibilities:
- Serve as a point of contact for configuration of sign-up, plan switch, cancellation, promotional, and in-product upsell purchase flows.
- Manage copy and messaging throughout the end-to-end commerce user journey, including eligibility rules and transactional communications.
- Perform configuration and troubleshooting by reviewing cURL requests and JSON files connecting front-end services to pricing engines and billing systems.
- Configure complex offer use cases, including multi-phase pricing, internal vs. external discount allocations, date-based transitions, and currency-specific pricing.
- Configure user cohorts that determine product and plan eligibility across various contexts, leveraging subscription attributes, billing credits, entitlements, and device sessions.
- Partner with Technical Account Management teams and in-app purchase partners to configure offers across Apple, Google, Amazon, and other third-party platforms.
- Stand up and manage end-to-end commerce messaging events, including price increase notices, subscriber agreement updates, and one-time remediation sends.
- Provide feedback on commerce tooling to improve scalability, efficiency, and risk mitigation.
- Maintain source-of-truth documentation across the business, including JIRA tickets, Commerce Operations runbooks, financial trackers, and Confluence wikis.
Experience Requirements:
- 3–5 years of relevant work experience in operations, commerce, product operations, or a configuration-focused role.
- Strong project management, organizational, and communication skills.
- High proficiency in Google Workspace, particularly Google Slides, with the ability to create clear and professional documentation and visualizations.
- Experience using JIRA, Confluence, and Airtable or comparable project and documentation tools.
- Ability to manage repetitive, detail-heavy tasks with a high degree of accuracy.
- Comfortable working cross-functionally in a matrixed and globally distributed organization.
- Ability to manage multiple time-sensitive initiatives concurrently.
- Self-motivated and capable of operating with limited supervision in a fast-paced environment.
- Experience supporting digital subscription businesses, streaming platforms, or entertainment companies (preferred).
- Exposure to commerce, pricing, payments, or paywall-related workflows (preferred).
- Experience working across international markets and time zones (preferred).
- Prior experience in operations, configuration, or tooling-centric roles (preferred).
Education Requirements:
- Bachelor’s degree in Business Administration or a related field.
Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:
· When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
· Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.
If you have any indication of fraudulent activity, please contact fraud@eliassen.com.
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Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Eliassen Group’s Affirmative Action Plan (AAP) is available for inspection by any employee or applicant for employment upon request, during normal business hours of Monday through Friday, 8:30am to 5:30pm EST. Interested persons should contact Phaedra Wells at pwells@eliassen.com for assistance. It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Applicants with disabilities that believe they require an accommodation or assistance with a position, please email our HR team at hradmin@eliassen.com. This email inbox is designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Emails sent for other purposes will not receive a response.
Please be advised that a number of fraudulent job postings have been released under the Eliassen Group brand.
Unfortunately, fraudulent job postings can happen. If anyone reaches out to you about an open position connected with Eliassen Group, never provide personal or financial information to anyone who is not clearly associated with Eliassen Group
If anyone seemingly from Eliassen Group has ever requested this personal information in the past or does so in the future, please contact fraud@eliassen.com.
Please ensure that you are working directly with us by confirming the following:
- When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
- Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group, as indicated above