Content Process Manager
Richmond, VA
Category: Regulatory/Compliance
Industry: Financial Services
Reference ID: JN -012026-104896
Date Posted: 01/05/2026
Shortcut: http://careers.eliassen.com/yuuBKX
Description:
Hybrid 3 days per week in Richmond, VA
Our client is a leading financial services organization at the intersection of banking, technology, and data.
Due to client requirement, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance. W2 Rate $40-$45/hr W2
Responsibilities:
Responsibilities:
• Develop a deep understanding of our client and what it takes to run the engine for affiliate marketing, including: capabilities, technology, programs, training, key legal/compliance concerns, etc.
• Partner with key business intent owners and other build teams to help define clear business intent, identify risks for intent execution and build key components to bring new products to market; Stay abreast of product terms, changes and launches across card acquisitions
• Perform key quality assurance checks on internal set-up processes for accuracy prior to delivering marketing content to third party partners; Understand and apply knowledge of UDAP and Reg Z to review third party affiliate sites for accuracy and compliance with Capital One guidelines.
• Ability to effectively communicate (written and verbal) and influence partners across the company and across multiple levels of the organization; ensure appropriate management and awareness of key well managed efforts
• Manage and develop relationships with our third-party supplier(s), affiliate partners and internal stakeholders to enhance partnerships and drive efficiencies and bottom-line impacts
• Create, maintain and store formal process documents and artifacts required for audit purposes and drive continuous process improvements
• Easily adaptable in a fast-paced environment; Able to navigate between BAU solicitation work and perform in-market issue resolution
• Recognize potential risks that could be detrimental to growth plan or the overall relationship
• Track and resolve complex problems; escalate breakdowns and issues by asking the right questions and identify/involve the right stakeholders to correct breakdowns
• Continually look for ways to streamline and improve overall process with a goal towards eliminating manual processes, and deliver well-managed and scalable solutions
• Collect, analyze and measure performance and process data, to initiate sustainable business practices and procedures and for reporting to senior leadership; review data for trends and gaps in the process that may require additional review
• Support team members as a back-up to single threaded roles
Experience Requirements:
Preferred Qualifications:
• Process certifications (LEAN, Six Sigma, Business Process Management) or project management certifications (CAPM, PMP)
• 3+ years of project, process, or risk management experience
• 3+ years of operations experience
• 3+ years of vendor or relationship management experience
• 2+ years of customer focus and ability to collaborate across teams to deliver
• 2+ years of risk management or compliance experience
• 2+ years of Google Suite experience
Education Requirements:
Bachelor’s degree or military experience required
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact InfoSec@eliassen.com.
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Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Eliassen Group’s Affirmative Action Plan (AAP) is available for inspection by any employee or applicant for employment upon request, during normal business hours of Monday through Friday, 8:30am to 5:30pm EST. Interested persons should contact Phaedra Wells at pwells@eliassen.com for assistance. It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Applicants with disabilities that believe they require an accommodation or assistance with a position, please email our HR team at hradmin@eliassen.com. This email inbox is designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Emails sent for other purposes will not receive a response.
Please be advised that a number of fraudulent job postings have been released under the Eliassen Group brand.
Unfortunately, fraudulent job postings can happen. If anyone reaches out to you about an open position connected with Eliassen Group, never provide personal or financial information to anyone who is not clearly associated with Eliassen Group
If anyone seemingly from Eliassen Group has ever requested this personal information in the past or does so in the future, please contactInfoSec@eliassen.com.
Please ensure that you are working directly with us by confirming the following:
- When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
- Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group, as indicated above